Call Centre Internship: Customer Care & Innovation

Company : FNB; Johannesburg; On-site; ZAR 67,000 - 100,000; Full time

Job summary

FNB in Johannesburg is offering a customer-focused internship in a call centre context, designed to build essential service and communication skills. You will engage with customers via phone, email, and live chat, gain exposure to the financial industry, and work within a diverse, dynamic team committed to innovation and ethical standards.

This internship provides practical experience across departments, collaborative projects, and opportunities to contribute to process improvements while

Qualifications

• Matric (Grade 12) is required.
• At least 1 year of call centre experience.

Responsibilities

• Deliver excellent customer service and resolve queries via phone, email, and live chat
• Address customer needs and expectations
• Build stakeholder relationships
• Participate in innovation processes and team meetings
• Maintain proper documentation and adhere to compliance standards
• Act in line with organizational values and ethical code
• Adapt to changes, take ownership of resolving complaints, and work collaboratively with the team
• Contribute to cost containment, service excellence, and process improvement

Skills

Call centre experience

Job description

FNB in Johannesburg is offering a customer-focused internship in a call centre context, designed to build essential service and communication skills. You will engage with customers via phone, email, and live chat, gain exposure to the financial industry, and work within a diverse, dynamic team committed to innovation and ethical standards.

This internship provides practical experience across departments, collaborative projects, and opportunities to contribute to process improvements while