Part-Time Call Centre Pro - Elevate Customer Experience

FirstRand Limited; Johannesburg; On-site; ZAR 557,000 - 667,000; Part time

Job summary

FirstRand Limited is seeking a part-time Call Centre Agent in Johannesburg to handle inbound and outbound customer interactions, including calls, emails, and live chat. The role focuses on meeting customer needs, following procedures, and maintaining high service standards.

Applicants should be prepared to contribute to a culture of service excellence and adapt to changing circumstances while meeting set time and quality standards. Closing date is 02/11/2026.

Responsibilities

• Handle inbound and outbound customer interactions—calls, email, and live chat—delivering timely, effective solutions.
• Adhere to standard operating procedures and service level agreements to ensure customer satisfaction.
• Build and maintain stakeholder relationships and contribute to a culture of service excellence.

Job description

FirstRand Limited is seeking a part-time Call Centre Agent in Johannesburg to handle inbound and outbound customer interactions, including calls, emails, and live chat. The role focuses on meeting customer needs, following procedures, and maintaining high service standards.

Applicants should be prepared to contribute to a culture of service excellence and adapt to changing circumstances while meeting set time and quality standards. Closing date is 02/11/2026.