Part-Time Call Centre Pro: Customer Experience Champion

Wesbank; Johannesburg; Vor Ort; ZAR 557.000 - 667.000; Teilzeit

Zusammenfassung

Wesbank in Johannesburg is seeking a part-time Call Centre Agent to handle inbound and outbound customer interactions—calls, emails and live chats—in line with established SOPs to ensure customer satisfaction and business objectives.

You will build and maintain stakeholder relationships, meet SLA targets, and contribute to a culture of service excellence while actively seeking improvements to processes and customer experiences.

Qualifikationen

• Handle inbound and outbound calls, emails, and live chats following SOPs.
• Provide accurate information and resolve queries with first-time resolution where possible.
• Maintain documentation and adhere to SLA requirements.

Aufgaben

• Handle inbound/outbound calls, emails, and live chats to assist customers.
• Follow SOPs and contribute to a culture of service excellence.
• Build and maintain stakeholder relationships and document interactions.
• Escalate issues per policy and assist with eBucks related queries.
• Attend meetings, provide feedback, and support process improvements.

Kenntnisse

Customer interactions

Communication skills

SOP adherence

Problem solving

Ausbildung

Matric / Grade 12

Tools

Email & chat tools

CRM systems

Jobbeschreibung

Wesbank in Johannesburg is seeking a part-time Call Centre Agent to handle inbound and outbound customer interactions—calls, emails and live chats—in line with established SOPs to ensure customer satisfaction and business objectives.

You will build and maintain stakeholder relationships, meet SLA targets, and contribute to a culture of service excellence while actively seeking improvements to processes and customer experiences.