Job: Call Centre Internship

Company : FNB; Johannesburg; On-site; ZAR 67,000 - 100,000; Full time

Job summary

FNB in Johannesburg is offering a customer-focused internship in a call centre context, designed to build essential service and communication skills. You will engage with customers via phone, email, and live chat, gain exposure to the financial industry, and work within a diverse, dynamic team committed to innovation and ethical standards.

This internship provides practical experience across departments, collaborative projects, and opportunities to contribute to process improvements while

Qualifications

• Matric (Grade 12) is required.
• At least 1 year of call centre experience.

Responsibilities

• Deliver excellent customer service and resolve queries via phone, email, and live chat
• Address customer needs and expectations
• Build stakeholder relationships
• Participate in innovation processes and team meetings
• Maintain proper documentation and adhere to compliance standards
• Act in line with organizational values and ethical code
• Adapt to changes, take ownership of resolving complaints, and work collaboratively with the team
• Contribute to cost containment, service excellence, and process improvement

Skills

Call centre experience

Job description

This internship offers a chance to gain experience in various departments of the bank, particularly in a call centre setting. Interns will gain exposure to the financial industry and work in a dynamic, diverse environment while building key skills in customer service and communication. FNB is looking for passionate, curious, and adaptable individuals to be part of their innovative and customer-focused team.

Responsibilities

• Deliver excellent customer service and resolve queries via phone, email, and live chat
• Address customer needs and expectations
• Build stakeholder relationships
• Participate in innovation processes and team meetings
• Maintain proper documentation and adhere to compliance standards
• Act in line with organizational values and ethical code
• Adapt to changes, take ownership of resolving complaints, and work collaboratively with the team
• Contribute to cost containment, service excellence, and process improvement

Qualifications

• Minimum: Matric (Grade 12)
• At least 1 year of call centre experience

Hiring organization

FNB

Employment Type: internship

Job Location: Johannesburg, Gauteng, South Africa