Customer Experience Pro: Inbound/Outbound Calls (Part-Time)

Fnbnamibia; Johannesburg; Vor Ort; ZAR 557.000 - 667.000; Teilzeit

Zusammenfassung

FNB in Johannesburg is seeking a part-time Call Centre Agent to handle inbound and outbound customer interactions, including calls, emails, and live chat. You will follow standard operating procedures to ensure customer satisfaction and support business objectives.

The role emphasizes meeting SLA targets, building stakeholder relationships, and delivering exceptional service through proactive problem solving and timely follow ups.

Aufgaben

• Handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with SOPs to ensure customer satisfaction.
• Address customer needs to meet or exceed expectations and contribute to cost containment.
• Respond to customer queries via phone, email and live chat to ensure full resolution of the query.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Maintain documentation and share information with the team; deliver service that adheres to SLA agreements.

Jobbeschreibung

FNB in Johannesburg is seeking a part-time Call Centre Agent to handle inbound and outbound customer interactions, including calls, emails, and live chat. You will follow standard operating procedures to ensure customer satisfaction and support business objectives.

The role emphasizes meeting SLA targets, building stakeholder relationships, and delivering exceptional service through proactive problem solving and timely follow ups.