Outpatient Receptionist - Patient Admin (Part-Time)

NHS Scotland; Aberdeen; On-site; ZAR 465,000 - 553,000; Part time

Benefits offered by this job

Disability confident employer

Adjustments during recruitment process

Job summary

NHS Grampian is recruiting for a Band 2 Outpatient Receptionist to join the Outpatient Administration team across Aberdeen sites. The role involves handling patient telephone enquiries, processing GP referrals, preparing clinic paperwork and lists, and assisting with appointment bookings from waiting lists.

The successful candidate will be organised, able to work under pressure, and contribute to a friendly, supportive team in a busy clinical environment.

Qualifications

• Good customer service skills and polite telephone manner.
• Ability to work as part of a team in a busy outpatient setting.
• Excellent communication, interpersonal and IT skills to cope with busy clinic reception.

Responsibilities

• Deal with telephone enquiries from patients.
• Process GP referrals.
• Prepare clinic lists and paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from waiting lists.
• Perform general administrative duties.

Skills

Customer service

Telephone handling

Administrative support

IT skills

Teamwork

Communication skills

Tools

Microsoft Office

Clinic management systems

Job description

NHS Grampian is recruiting for a Band 2 Outpatient Receptionist to join the Outpatient Administration team across Aberdeen sites. The role involves handling patient telephone enquiries, processing GP referrals, preparing clinic paperwork and lists, and assisting with appointment bookings from waiting lists.

The successful candidate will be organised, able to work under pressure, and contribute to a friendly, supportive team in a busy clinical environment.