NS260680 Outpatient Clinic Receptionist

NHS Ayrshire & Arran; Aberdeen; Sur place; ZAR 466 000 - 555 000; Plein temps

Résumé du poste

The NHS Grampian Outpatient Administration team at Aberdeen Royal Infirmary is offering a Band 2 Outpatient Receptionist position. The role involves handling telephone enquiries, processing GP referrals, preparing clinic lists and coordinating appointments from waiting lists.

You will provide friendly, patient-focused administration in a busy clinic environment, with opportunities to develop IT and interpersonal skills. The post is full-time with regular daytime hours.

Qualifications

• Experience in a busy reception/administration setting.
• Excellent communication and interpersonal skills.
• Good IT literacy and ability to work under pressure.

Responsabilités

• Handle telephone enquiries from patients and callers.
• Process GP referrals and prepare clinic lists.
• Assist clinic coordinators with bookings from waiting lists and general admin duties.

Connaissances

Customer service

Telephone manner

IT skills

Description du poste

Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Royal Infirmary.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

37 Hours, Monday/Friday 0830-1700 Tuesday/Wednesday/Thursday 0830-1630 (This is subject to change dependent on the working area) – To be confirmed when successful candidate is appointed.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Please note that we are unable to offer sponsorship for this post.

Please ensure that you read the job description and personal specification and tell us in the supporting, statement how your past experience relates to this role and why you think you should be considered.

For an informal discussion about the above post, telephone Mila Araujo-Craig 01224-553192 or Mandy Hay on 01224 558849.

This post may close early due to the volume of applicants.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.