NS264027 Outpatient Clinic Receptionist

NHS Ayrshire & Arran; Aberdeen; On-site; ZAR 443,000 - 509,000; Part time

Job summary

NHS Grampian is inviting applications for a Band 2 Outpatient Receptionist to join the Outpatient Administration team across multiple sites in Aberdeen. The role is 20 hours per week, Monday to Friday, 13:00 to 17:00, offering a supportive environment in a busy clinic.

You will handle telephone inquiries, process GP referrals, prepare clinic lists and paperwork, and assist with appointment bookings from outpatient waiting lists. Strong customer service, IT skills and teamwork are essential.

Qualifications

• Experience in medical reception or admin is desirable.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and as part of a team.

Responsibilities

• Answer telephone enquiries from patients and GP practices.
• Process referrals and prepare clinic lists and paperwork.
• Assist clinic coordinators with appointment bookings from waiting lists.
• Carry out general administrative duties for the Outpatients Department.

Skills

Customer service

Telephone handling

IT skills

Teamwork

Tools

Microsoft Office

Job description

Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have a Band 2 Outpatient Receptionist post available as follows:

Monday to Friday 13:00 to 17:00, 20 hours.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Sponsorship: Please no te that we are unable to offer sponsorship for this role.

For an informal discussion about the above post, please telephone Nikita Boswell on 01224 554487.