NS260680 Outpatient Clinic Receptionist

NHS Scotland; Aberdeen; Sur place; ZAR 469 000 - 559 000; Plein temps

Résumé du poste

NHS Grampian is seeking an Outpatient Receptionist to join the Outpatient Administration team at Aberdeen Royal Infirmary. This Band 2 post is 37 hours per week, with shifts Monday to Friday (08:30–17:00) and Tue-Thu 08:30–16:30, subject to change.

You will provide administrative support to the Outpatients Department, handling telephone enquiries, processing GP referrals, preparing clinic lists and paperwork, and assisting with booking appointments from waiting lists while maintaining a

Qualifications

• Good customer service skills, polite telephone manner and ability to work as part of a team.
• Ability to deal with service users and colleagues over the phone and in person with confidence, care and empathy.
• Well organised and methodical with excellent communication, interpersonal and IT skills to cope with a busy clinic reception.

Responsabilités

• Deal with telephone enquiries from patients.
• Process GP referrals.
• Prepare clinic lists and paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from outpatient waiting lists.
• Carry out general administrative duties as required.

Connaissances

Customer service

Telephone handling

IT skills

Team player

Organised

Outils

MS Office

Description du poste

Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Royal Infirmary.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

37 Hours, Monday/Friday 0830-1700 Tuesday/Wednesday/Thursday 0830-1630 (This is subject to change dependent on the working area) – To be confirmed when successful candidate is appointed.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Please note that we are unable to offer sponsorship for this post.

For an informal discussion about the above post, telephone Mila Araujo-Craig 01224-553192 or Mandy Hay on 01224 558849.

This post may close early due to the volume of applicants.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.