NS264027 Outpatient Clinic Receptionist

NHS Scotland; Aberdeen; On-site; ZAR 465,000 - 553,000; Part time

Benefits offered by this job

Disability confident employer

Adjustments during recruitment process

Job summary

NHS Grampian is recruiting for a Band 2 Outpatient Receptionist to join the Outpatient Administration team across Aberdeen sites. The role involves handling patient telephone enquiries, processing GP referrals, preparing clinic paperwork and lists, and assisting with appointment bookings from waiting lists.

The successful candidate will be organised, able to work under pressure, and contribute to a friendly, supportive team in a busy clinical environment.

Qualifications

• Good customer service skills and polite telephone manner.
• Ability to work as part of a team in a busy outpatient setting.
• Excellent communication, interpersonal and IT skills to cope with busy clinic reception.

Responsibilities

• Deal with telephone enquiries from patients.
• Process GP referrals.
• Prepare clinic lists and paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from waiting lists.
• Perform general administrative duties.

Skills

Customer service

Telephone handling

Administrative support

IT skills

Teamwork

Communication skills

Tools

Microsoft Office

Clinic management systems

Job description

Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have a Band 2 Outpatient Receptionist post available as follows:

Monday to Friday 13:00 to 17:00, 20 hours.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Sponsorship: Please note that we are unable to offer sponsorship for this role.

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.