Orthopedic Front Desk Concierge (Maternity Cover)

Profile Personnel; East London; On-site; ZAR 167,400 - 223,200; Part time

Job summary

Profile Personnel is seeking a professional and experienced Medical Receptionist for a maternity cover contract in East London, South Africa. The successful candidate will handle the front-office operations, ensuring exceptional patient care.

Key responsibilities include managing patient appointments, processing payments, and assisting with general administrative duties. A Matric Certificate and a minimum of 2 years’ experience in a medical or surgical practice are required.

Strong communication skills in English, Afrikaans, and Xhosa are essential, and experience with medical practice software is advantageous.

Qualifications

• Minimum of 2 years’ experience in a medical or surgical practice.
• Experience working with medical aid schemes required.
• Computer literate with working knowledge of Microsoft Office.
• Experience with medical practice software will be advantageous.

Responsibilities

• Welcome and assist patients courteously.
• Manage and schedule patient appointments efficiently.
• Coordinate theatre bookings and compile theatre lists.
• Confirm appointments via phone, email, or messaging systems.
• Handle appointment cancellations and rescheduling.
• Respond to patient, family, and healthcare provider enquiries.
• Perform general administrative duties.
• Receive and process cash and card payments.

Skills

Professional and confident communicator

Excellent typing skills

Strong language proficiency in English

Strong language proficiency in Afrikaans

Strong language proficiency in Xhosa

Strong organisational ability

Multitasking ability

Detail-oriented

Analytical skills

Diligent

Reliable and responsible

Team-oriented

Education

Matric Certificate

Tools

Microsoft Office

Medical practice software (e.g. VeriClaim)

Job description

Profile Personnel is seeking a professional and experienced Medical Receptionist for a maternity cover contract in East London, South Africa. The successful candidate will handle the front-office operations, ensuring exceptional patient care.

Key responsibilities include managing patient appointments, processing payments, and assisting with general administrative duties. A Matric Certificate and a minimum of 2 years’ experience in a medical or surgical practice are required.

Strong communication skills in English, Afrikaans, and Xhosa are essential, and experience with medical practice software is advantageous.