Ops Training Lead: Drive Performance & Innovation

O'Brien Recruitment; Wes-Kaap; Sur place; ZAR 420 000 - 520 000; Plein temps

Résumé du poste

O'Brien Recruitment is seeking an experienced Training & Development professional to design, implement and evaluate training aligned with operational needs. You will coordinate training across teams, coach staff, and drive continuous improvement for efficiency.

The role requires a Diploma or Degree in Training & Development and a minimum of four years in a related environment, with strong data-driven reporting and budgeting capabilities.

Qualifications

• Diploma or Degree in Training & Development, Logistics, Business or a related field (essential).
• Minimum 4 years' experience in training and development within a customer-facing or operational environment.
• Proven experience designing, implementing and managing training programmes.
• Experience measuring training effectiveness and analysing performance data.
• Strong reporting skills, including daily, weekly and monthly performance reporting.

Responsabilités

• Design, develop and implement training programmes aligned with operational requirements.
• Manage and coordinate training activities across teams.
• Coach, mentor and develop employees to improve individual and team performance.
• Monitor training effectiveness and identify areas requiring improvement.
• Prepare daily, weekly and monthly training and performance reports.
• Analyse operational and quality assurance data to identify training needs.
• Manage training budgets and support resource planning.
• Ensure compliance with company policies, procedures and governance requirements.
• Work closely with stakeholders to drive continuous improvement and operational efficiency.
• Introduce innovative learning solutions and digital training tools.

Connaissances

Leadership

Communication

Analytical thinking

Planning & reporting

Customer focus

Prioritisation

Continuous improvement

Formation

Diploma or Degree in Training & Development

Description du poste

O'Brien Recruitment is seeking an experienced Training & Development professional to design, implement and evaluate training aligned with operational needs. You will coordinate training across teams, coach staff, and drive continuous improvement for efficiency.

The role requires a Diploma or Degree in Training & Development and a minimum of four years in a related environment, with strong data-driven reporting and budgeting capabilities.