Training Manager

WNS; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

WNS South Africa is seeking an experienced Learning & Development (L&D) Manager to lead and govern the operational training function across allocated business units. The role focuses on talent development and implementing the learning strategy with strong client engagement.

You will manage a team of trainers, drive performance, and establish best practices across units while supporting 24/7 rotational operations from Claremont. A management degree and OD/ETDP qualifications are preferred.

Qualifications

• Undergraduate degree in a field of management.
• Qualification in OD ETDP.
• Minimum 5 years’ experience in an L&D Manager role.
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word.
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial.
• Training, coaching and / or mentoring experience would be beneficial.

Responsibilities

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Skills

L&D leadership

OD/ETDP qualification

MS Office proficiency

BPO/L&D experience

Training and coaching

Education

Undergraduate degree

OD/ETDP qualification

Tools

MS Excel

MS Word

MS Office

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibility Areas

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years’ experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

Additional Information

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.