Ops Training Manager | 24/7 L&D Lead (BPO)

WNS; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

WNS South Africa is seeking an experienced Learning & Development (L&D) Manager to lead and govern the operational training function across allocated business units. The role focuses on talent development and implementing the learning strategy with strong client engagement.

You will manage a team of trainers, drive performance, and establish best practices across units while supporting 24/7 rotational operations from Claremont. A management degree and OD/ETDP qualifications are preferred.

Qualifications

• Undergraduate degree in a field of management.
• Qualification in OD ETDP.
• Minimum 5 years’ experience in an L&D Manager role.
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word.
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial.
• Training, coaching and / or mentoring experience would be beneficial.

Responsibilities

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Skills

L&D leadership

OD/ETDP qualification

MS Office proficiency

BPO/L&D experience

Training and coaching

Education

Undergraduate degree

OD/ETDP qualification

Tools

MS Excel

MS Word

MS Office

Job description

WNS South Africa is seeking an experienced Learning & Development (L&D) Manager to lead and govern the operational training function across allocated business units. The role focuses on talent development and implementing the learning strategy with strong client engagement.

You will manage a team of trainers, drive performance, and establish best practices across units while supporting 24/7 rotational operations from Claremont. A management degree and OD/ETDP qualifications are preferred.