Ops Manager, Special Projects (Soft Services)

Elchemie; Gauteng; On-site; ZAR 355,000 - 426,000; Full time

Job summary

Elchemie is seeking an hands-on Operations Manager – Special Projects in Gauteng, South Africa. You will plan, coordinate and manage diverse projects, ensuring client satisfaction and strong relationships across sites.

The role requires leading cleaning operations, managing budgets and resources, and maintaining OHS/HSE compliance. A driver’s license and own vehicle are essential for site visits and multi-site leadership.

Qualifications

• National Diploma or Degree in Facilities Management, Project Management, Finance, BCom or a related qualification
• 3-5 years’ project or contract management experience within the soft services or facilities management sector
• Strong experience managing soft services and cleaning operations
• Valid license & Own vehicle
• Proven ability to manage projects from planning through to completion
• Strong understanding of manpower planning, performance management, quality standards and site compliance
• Good knowledge of OHS requirements, HSE principles and safe working practices
• Knowledge of safe chemical storage, handling and segregation requirements
• Strong financial and commercial awareness, including quoting and project cost tracking
• Excellent client relationship and account management skills
• Strong communication, leadership and organisational abilities
• Ability to train, guide and develop cleaning and operational staff
• Strong problem-solving and decision-making skills
• Ability to work independently while managing multiple projects and priorities
• A proactive, structured and solutions-driven approach

Responsibilities

• Plan, coordinate and manage special projects from initiation through to successful completion
• Manage client accounts and build strong, professional relationships
• Conduct regular site inspections to monitor service quality, standards and compliance
• Assess project requirements and compile accurate project quotations
• Monitor project budgets, costs, resources and profitability
• Track project progress against agreed timelines, deliverables and quality standards
• Coordinate manpower and resources to ensure successful project execution
• Identify operational risks and implement appropriate corrective actions
• Ensure all projects comply with relevant OHS, HSE and company requirements
• Monitor cleaning and soft service standards across project sites
• Resolve client queries and complaints promptly, professionally and fairly
• Communicate project progress, challenges and outcomes to relevant stakeholders
• Train, guide and develop operational and cleaning teams where required
• Ensure correct chemical handling, storage and segregation procedures are maintained
• Identify opportunities to improve service delivery, efficiency and operational performance
• Compile project reports and provide regular updates to management and clients

Skills

Project management

Client relations

Leadership

Communication

Organisational skills

Problem-solving

Multi-project management

Standards compliance

Budget tracking

Education

National Diploma or Degree in Facilities Management, Project Management, Finance, BCom or a related qualification

Job description

Elchemie is seeking an hands-on Operations Manager – Special Projects in Gauteng, South Africa. You will plan, coordinate and manage diverse projects, ensuring client satisfaction and strong relationships across sites.

The role requires leading cleaning operations, managing budgets and resources, and maintaining OHS/HSE compliance. A driver’s license and own vehicle are essential for site visits and multi-site leadership.