Business Operations Manager

Be Different; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Be Different in Centurion is seeking an experienced Operations Leader to oversee daily business operations and drive process improvements within a tech-focused environment.

The role requires 5-7+ years in operational management, strong analytical and budgeting skills, and the ability to lead cross-functional teams to deliver actionable performance insights and improvements.

Qualifications

• Bachelor’s degree in Business Administration or related field
• Minimum 5 - 7 years’ experience in an operational management or senior administrative role, preferably within a technology business
• Demonstrable experience in reporting, business process improvement and operational leadership
• Strong business operations management experience, ideally within a technology or fast-paced, growth-oriented sector
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making
• Strong financial and commercial acumen with experience in budget management and reporting
• Proven track record in driving process improvements and operational efficiencies
• Exceptional organisational skills with the ability to prioritise competing demands
• Strong leadership and people management capabilities with the ability to inspire and influence cross-functional teams
• Excellent communication and stakeholder management skills
• Proficiency in business management tools, reporting systems and technology platforms

Responsibilities

• Oversee daily business operations across departments, ensuring smooth workflow and alignment with strategic objectives
• Design, implement, and improve operational systems, processes and best practices to enhance efficiency and productivity
• Ensure compliance with internal policies, regulatory requirements and industry standards
• Manage relationships with vendors, partners and service providers, ensuring performance and contractual obligations are met

Skills

Analytical skills

Problem solving

Data-driven decisions

Leadership

Stakeholder management

Communication skills

Budgeting

Reporting

Education

Bachelor’s degree in Business Administration or related field

Master’s degree advantageous

Job description

In order to be considered the following is required:

• Bachelor’s degree in Business Administration, Management, Finance or a related field (Master’s advantageous)
• Minimum 5 - 7 years’ experience in an operational management or senior administrative role, preferably within a technology business
• Demonstrable experience in reporting, business process improvement and operational leadership
• Strong business operations management experience, ideally within a technology or fast-paced, growth-oriented sector
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making
• Strong financial and commercial acumen with experience in budget management and reporting
• Proven track record in driving process improvements and operational efficiencies
• Exceptional organisational skills with the ability to prioritise competing demands
• Strong leadership and people management capabilities with the ability to inspire and influence cross-functional teams
• Excellent communication and stakeholder management skills
• Proficiency in business management tools, reporting systems and technology platforms

Responsibilities

Operational Leadership & Management

• Oversee daily business operations across departments, ensuring smooth workflow and alignment with strategic objectives
• Design, implement, and improve operational systems, processes and best practices to enhance efficiency and productivity
• Ensure compliance with internal policies, regulatory requirements and industry standards
• Manage relationships with vendors, partners and service providers, ensuring performance and contractual obligations are met

Business Performance & Reporting

• Develop and deliver detailed monthly, quarterly and annual operational and financial performance reports
• Monitor and analyse key business metrics, identifying trends, risks and opportunities for improvement
• Provide senior leadership with actionable insights to support decision-making
• Implement reporting structures that ensure transparency and accountability across the organisation

Process Improvement & Efficiency

• Identify areas of operational inefficiency and develop solutions to improve cost-effectiveness and productivity
• Lead initiatives that standardise workflows, optimise resource allocation and leverage technology to streamline operations
• Champion continuous improvement and embed a culture of operational excellence throughout the business

People & Team Management

• Support the leadership team in building and maintaining a high-performing culture
• Provide operational guidance to department heads and staff to ensure alignment with business objectives
• Contribute to workforce planning, training and professional development initiatives to build organisational capability

Strategic Support

• Assist the leadership team in executing the business strategy by translating goals into operational plans and measurable outcomes
• Contribute to budgeting, forecasting and financial planning processes
• Act as a key point of contact for operational escalations and problem-solving

The ideal candidate will have a strong background in IT managed services or technology operations, excellent organisational and leadership skills and a proven ability to implement operational best practices within a fast-paced environment. Experience managing cross-functional teams, improving operational processes and driving continuous improvement initiatives will be highly advantageous.

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.