Operations Manager - Tourism Sector

Placements24; Soweto; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Fully remote position

Competitive salary

Professional development

Travel opportunities

Home office stipend

Supportive remote team

Zusammenfassung

Placements24 in South Africa seeks an experienced Operations Manager for a fully remote inbound tourism role. You will oversee tour operations from booking to post-trip follow-up, manage supplier relationships, itineraries, and budgets to deliver exceptional client experiences.

You will lead a remote team of coordinators, optimize processes with booking systems and CRM, and ensure compliance with travel regulations.

Qualifikationen

• Minimum 5 years in tour operations or travel management.
• Proven logistics and itinerary planning experience.
• Strong supplier negotiation and relationship-building skills.
• Proficient with booking systems and CRM software.
• Experience managing remote teams and budgets.

Aufgaben

• Oversee tour operations from booking to post-trip follow-up.
• Manage supplier relationships and negotiate terms.
• Plan itineraries and ensure timely delivery of services.
• Monitor and control operational budgets for all tours.
• Develop and implement policies to improve efficiency.
• Troubleshoot issues and resolve client concerns during tours.
• Coordinate with sales/marketing for client handover.
• Lead and mentor a remote team of operations coordinators.
• Stay updated on travel regulations and SA destination info.
• Utilize booking and operations software to streamline processes.

Kenntnisse

Tour operations

Logistics management

Supplier negotiation

Remote work communication

Budget management

Team mentoring

Ausbildung

Degree in Tourism Management or related field

Tools

CRM software

Booking systems

Jobbeschreibung

About the Role

Our client, a leading inbound tour operator specializing in unique South African experiences, is seeking a highly organized and experienced Operations Manager to join their fully remote team. This role is critical for ensuring the smooth and efficient delivery of all tour operations, from initial booking to post-trip follow-up. You will be responsible for managing relationships with suppliers, overseeing itinerary planning, managing operational budgets, and ensuring the highest levels of customer satisfaction. The ideal candidate will have a strong background in tourism operations, excellent logistical skills, and a passion for South Africa.

This remote position offers the flexibility to work from anywhere, requiring a self-motivated individual with strong communication and problem-solving abilities. You will play a key role in shaping memorable travel experiences for international clients, ensuring seamless logistics and exceptional service delivery.

We are looking for a proactive individual who can optimize operational efficiency and contribute to the company's growth in the vibrant tourism market. This position is ideal for someone who thrives in a dynamic, remote work environment.

Key Responsibilities

• Oversee and manage all aspects of tour operations, including itinerary planning, booking confirmations, and supplier management.
• Develop and maintain strong relationships with hotels, transport providers, activity operators, and other key suppliers.
• Ensure the timely and accurate delivery of all operational services, meeting and exceeding client expectations.
• Manage operational budgets, controlling costs and optimizing profitability for all tours.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Troubleshoot and resolve any operational issues or client concerns that may arise during tours.
• Collaborate with the sales and marketing teams to ensure smooth handover of client information and requirements.
• Maintain up-to-date knowledge of travel regulations, industry trends, and destination information relevant to South Africa.
• Manage and mentor a remote team of operations coordinators and support staff.
• Utilize booking and operational management software to streamline processes.

Requirements

• Minimum of 5 years of experience in tour operations or travel management, preferably within the inbound tourism sector.
• Proven experience in logistics management, itinerary planning, and supplier negotiation.
• Strong understanding of the South African tourism landscape and its key attractions.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a remote work setting.
• Proficiency with travel booking systems, CRM software, and standard office applications.
• A degree or diploma in Tourism Management, Hospitality, Business Administration, or a related field is highly desirable.
• A proactive and detail-oriented approach to operations management.
• Passion for travel and delivering exceptional client experiences.
• Strong financial acumen and experience managing budgets.

Benefits

• Fully remote working opportunity.
• Competitive annual salary of R .
• Opportunities for professional development and further training in tourism management.
• Travel opportunities and familiarization trips.
• Contribution towards home office setup and internet costs.
• A supportive and collaborative remote team environment.
• The chance to be part of a company that showcases the best of South Africa.
• Flexible working hours within operational requirements.