Remote Tour Operations Leader | Supplier & Budget Focus
Placements24
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Benefits offered by this job
Job summary
Placements24 in South Africa seeks an experienced Operations Manager for a fully remote inbound tourism role. You will oversee tour operations from booking to post-trip follow-up, manage supplier relationships, itineraries, and budgets to deliver exceptional client experiences.
You will lead a remote team of coordinators, optimize processes with booking systems and CRM, and ensure compliance with travel regulations.
Qualifications
- Minimum 5 years in tour operations or travel management.
- Proven logistics and itinerary planning experience.
- Strong supplier negotiation and relationship-building skills.
- Proficient with booking systems and CRM software.
- Experience managing remote teams and budgets.
Responsibilities
- Oversee tour operations from booking to post-trip follow-up.
- Manage supplier relationships and negotiate terms.
- Plan itineraries and ensure timely delivery of services.
- Monitor and control operational budgets for all tours.
- Develop and implement policies to improve efficiency.
- Troubleshoot issues and resolve client concerns during tours.
- Coordinate with sales/marketing for client handover.
- Lead and mentor a remote team of operations coordinators.
- Stay updated on travel regulations and SA destination info.
- Utilize booking and operations software to streamline processes.
Skills
Education
Tools
Job description
Placements24 in South Africa seeks an experienced Operations Manager for a fully remote inbound tourism role. You will oversee tour operations from booking to post-trip follow-up, manage supplier relationships, itineraries, and budgets to deliver exceptional client experiences.
You will lead a remote team of coordinators, optimize processes with booking systems and CRM, and ensure compliance with travel regulations.
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