Operations Manager - Hospitality

Placements24; Benoni; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Accommodation allowance

Career growth opportunities

Vibrant workplace

Job summary

Placements24 is seeking a dynamic Operations Manager specialized in hospitality to oversee our Benoni establishment. You will drive guest satisfaction, service standards, and operational efficiency across F&B, accommodation, and events.

You will lead a diverse team, manage budgets, and implement strategies to enhance profitability and guest experience within Gauteng. The ideal candidate has strong hospitality leadership and a track record of managing complex operations.

Qualifications

• Degree or Diploma in Hospitality Management or related field.
• Minimum of 5 years of experience in a senior operational role within hospitality.
• Proven experience in managing diverse hospitality operations (hotels, restaurants, event venues).
• Strong leadership, communication, and customer service skills.
• Proficiency in hospitality management software and systems.

Responsibilities

• Manage and coordinate all operational activities of the hospitality establishment in Benoni.
• Ensure exceptional guest service standards are met and exceeded across all departments.
• Oversee budgeting, financial performance, and cost control measures for operations.
• Lead, train, and motivate hospitality staff to deliver high-quality service.
• Implement and maintain operational policies, procedures, and safety standards.
• Manage inventory, procurement, and vendor relationships.
• Address guest feedback and resolve service issues promptly and professionally.

Skills

Leadership

Communication

Customer service

Operational oversight

Education

Degree or Diploma in Hospitality Management

Tools

Hospitality management software

Job description

About the Role

Our client is seeking a dynamic and experienced Operations Manager with a specialization in hospitality to oversee operations at their establishment in Benoni . This role is pivotal in ensuring the highest standards of service delivery, guest satisfaction, and operational efficiency across all departments, including food and beverage, accommodation, and events. You will lead a diverse team, manage budgets, and implement strategies to enhance the overall guest experience and profitability within the Gauteng region. The ideal candidate will have a strong passion for hospitality and a proven ability to manage complex operational demands.

Key Responsibilities

• Manage and coordinate all operational activities of the hospitality establishment in Benoni .
• Ensure exceptional guest service standards are met and exceeded across all departments.
• Oversee budgeting, financial performance, and cost control measures for operations.
• Lead, train, and motivate hospitality staff to deliver high-quality service.
• Implement and maintain operational policies, procedures, and safety standards.
• Manage inventory, procurement, and vendor relationships.
• Address guest feedback and resolve service issues promptly and professionally.

Requirements

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of 5 years of experience in a senior operational role within the hospitality industry.
• Proven experience in managing diverse hospitality operations (e.g., hotels, restaurants, event venues).
• Strong leadership, communication, and customer service skills.
• Proficiency in hospitality management software and systems.
• Ability to work under pressure and manage multiple priorities effectively.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Accommodation allowance or subsidized housing options.
• Opportunities for career growth and development within the hospitality sector.
• A vibrant and engaging work environment.