Senior Hotel Operations Manager

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Hybrid work model

Employee discounts

Job summary

Placements24 in Pretoria is seeking a Senior Hotel Operations Manager to lead daily hotel operations across Front Office, F&B, Housekeeping and Facilities, while driving service excellence and achieving financial targets. You will manage budgets, implement policies, and mentor department heads in a hybrid work environment focused on guest satisfaction.

The ideal candidate has extensive hotel operations experience, strong leadership, and a proven track record in cost control and staff development

Qualifications

• Extensive experience as Operations Manager or General Manager in a hotel.
• Strong leadership, decision-making, and problem-solving abilities.
• Deep knowledge of hotel operations, including Front Office, F&B, Housekeeping, and finance.
• Proven ability to manage budgets and control costs.
• Degree in Hospitality Management or related discipline is strongly preferred for Pretoria.

Responsibilities

• Oversee day-to-day operations of all hotel departments, ensuring smooth and efficient service delivery.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure compliance with health, safety, and hygiene standards across the property.
• Handle escalated guest issues and ensure timely resolution, maintaining high service standards.

Skills

Leadership

Budgeting

Operations management

Staff development

Communication

Education

Hospitality Management degree

Job description

About the Role

Our client is seeking a seasoned and results-oriented Senior Hotel Operations Manager to lead and optimize the daily operations of their premier hotel in Pretoria . This leadership role is vital in ensuring exceptional guest experiences, operational efficiency, and staff performance across all hotel departments. You will be responsible for overseeing departments such as Front Office, Housekeeping, Food & Beverage, and Facilities Management, driving service excellence and achieving financial targets. The ideal candidate possesses strong leadership acumen, a deep understanding of hotel management, and a commitment to fostering a positive work culture within a hybrid operational model.

Key Responsibilities

• Oversee the day-to-day operations of all hotel departments, ensuring smooth and efficient service delivery.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure compliance with health, safety, and hygiene standards across the property.
• Handle escalated guest issues and ensure timely resolution, maintaining high service standards.

Requirements

• Extensive experience as an Operations Manager or General Manager in a reputable hotel.
• Strong leadership, decision-making, and problem-solving abilities.
• In-depth knowledge of hotel operations, including Front Office, F&B, Housekeeping, and finance.
• Proven ability to manage budgets and control costs effectively.
• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Degree in Hospitality Management or a related discipline is strongly preferred for this Pretoria -based role.

Benefits

• Competitive salary and comprehensive benefits package, including health and retirement plans.
• Hybrid work model offering a blend of on-site and remote flexibility.
• Opportunities for professional growth and advancement within a leading hospitality group.
• Generous employee discounts on accommodation and dining.
• A stimulating and supportive management environment.