Hotel Operations Manager

Placements24; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive annual salary package

Performance-based bonuses and Incentiv

Opportunities for professional develop

Job summary

Placements24 on behalf of our client seeks a dynamic Hotel Operations Manager to oversee day-to-day hotel operations in Midrand. You will lead a diverse team across front desk, housekeeping, food and beverage and maintenance to deliver seamless guest experiences.

This pivotal role requires a proven track record in hotel operations, exceptional leadership, strong communication and interpersonal skills, and the ability to manage budgets, costs and profitability while upholding standards.

Qualifications

• 5+ years in hotel management or a supervisory role within hospitality.
• Proven track record in operations management with strong hotel functions.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and standard office applications.
• Demonstrated ability to manage budgets, control costs, and drive profitability.

Responsibilities

• Manage and coordinate daily hotel operations, ensuring exceptional guest experiences and service standards.
• Supervise and train department heads and staff, fostering a culture of performance and accountability.
• Develop and implement strategies to optimize operational efficiency and reduce costs without compromising service quality.
• Oversee budgeting, financial performance, and inventory management for all operational departments.
• Ensure compliance with all health, safety, and regulatory standards within the hotel premises.
• Handle guest feedback and complaints promptly and professionally, turning challenges into opportunities for service recovery.

Skills

Leadership

Operations management

Communication

Hotel management software

Budgeting

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

About the Role

Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their establishment in Midrand . This pivotal role ensures seamless service delivery across all departments, including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for leading a diverse team, driving operational efficiency, and maintaining the highest standards of guest satisfaction. This is an exciting opportunity for a seasoned hospitality professional to make a significant impact in a bustling urban center, fostering a positive work environment and ensuring the hotel's success.

Key Responsibilities

• Manage and coordinate daily hotel operations, ensuring exceptional guest experiences and service standards.
• Supervise and train department heads and staff, fostering a culture of performance and accountability.
• Develop and implement strategies to optimize operational efficiency and reduce costs without compromising service quality.
• Oversee budgeting, financial performance, and inventory management for all operational departments.
• Ensure compliance with all health, safety, and regulatory standards within the hotel premises.
• Handle guest feedback and complaints promptly and professionally, turning challenges into opportunities for service recovery.

Requirements

• Minimum of 5 years of experience in hotel management or a similar supervisory role within the hospitality industry.
• Proven track record in operations management , with a strong understanding of hotel functions.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and standard office applications.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Demonstrated ability to manage budgets, control costs, and drive profitability.

Benefits

• Competitive annual salary package.
• Performance-based bonuses and incentives.
• Opportunities for professional development and career advancement.
• Comprehensive medical aid and retirement fund contributions.
• A vibrant and supportive work environment with a focus on teamwork.