Senior Hotel Operations Manager

Placements24; Midrand; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Health insurance

Career development

Employee discounts

Dynamic work environment

Job summary

Placements24 is seeking an experienced Senior Hotel Operations Manager to oversee operations at our flagship property in Midrand. You will lead all hotel departments to ensure exceptional guest experiences, operational efficiency, and profitability.

The role requires a minimum of 5 years in hotel management, including 2 years in a senior operational role, and a Bachelor's degree in Hospitality Management or Business Administration. Strong leadership and revenue management knowledge are essential.

Qualifications

• 5+ years of progressive hotel management experience.
• At least 2 years in a senior operational role.
• Strong leadership and decision-making abilities under pressure.
• In-depth knowledge of hotel operations systems, revenue management and marketing concepts.
• Bachelor's degree in Hospitality Management, Business Administration or related field.

Responsibilities

• Direct and manage day-to-day operations across all hotel departments (front office, housekeeping, F&B, maintenance).
• Develop and implement strategic operational plans to boost guest satisfaction and revenue.
• Oversee budgets, control costs, and ensure profitability targets are met.
• Lead and mentor department managers and staff to foster high performance.
• Ensure compliance with health, safety, and regulatory standards.
• Act as liaison between hotel management and guests to address concerns promptly.

Skills

Leadership

Communication

Strategic planning

Problem solving

Budgeting

Team motivation

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

About the Role

Our client, a prominent hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee operations at their flagship property in Midrand . This pivotal role involves leading all hotel departments to ensure exceptional guest experiences, operational efficiency, and profitability. The ideal candidate will possess a deep understanding of hotel management, a passion for service excellence, and the ability to motivate a diverse team. You will be instrumental in driving strategic initiatives and upholding the highest standards of service delivery in a competitive market.

Key Responsibilities

• Direct and manage day-to-day operations across all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
• Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and revenue generation.
• Oversee departmental budgets, manage costs, and ensure profitability targets are met or exceeded.
• Lead, mentor, and inspire a team of department managers and staff, fostering a culture of high performance and continuous improvement.
• Ensure compliance with all health, safety, and operational regulations and standards.
• Act as a key liaison between hotel management and guests, addressing concerns and resolving issues promptly.

Requirements

• A minimum of 5 years of progressive experience in hotel management , with at least 2 years in a senior operational role.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations systems, revenue management, and marketing principles.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Excellent problem-solving abilities and decision-making skills under pressure.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health insurance package, including medical and dental coverage.
• Opportunities for professional development and career advancement within a growing group.
• Employee discounts on hotel stays and services.
• A dynamic and supportive work environment committed to excellence.