Operations Director - North West Regional Hub

Placements24; Klerksdorp; Hybrid; ZAR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Life insurance

Staff discounts

Executive leadership training

Company vehicle

Job summary

Placements24 seeks an experienced Operations Director to oversee the North West Regional Hub in Klerksdorp, SA. The role combines on-site leadership with strategic remote planning to optimize stores, warehouses, and logistics across the region.

You will drive cost control, revenue growth, and service quality, leading senior managers and ensuring compliance with health and safety standards in a dynamic retail environment. A strong track record in retail operations and finance is essential.

Qualifications

• A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, preferably within the retail sector.
• Proven experience managing multi-site operations and large operational teams.
• Strong understanding of retail operations, supply chain management, and logistics.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and execute strategic operational plans.
• Proficiency in financial management, budgeting, and P&L oversight.
• Experience with retail management software and ERP systems.
• Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is a plus.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
• Strong problem-solving skills and a proactive approach to operational challenges.

Responsibilities

• Oversee all operational activities within the North West Regional Hub, including retail stores, warehouses, and logistics.
• Develop and implement operational strategies to achieve regional business objectives and performance targets.
• Manage and mentor a team of regional managers, store managers, and operational staff, fostering a high-performance culture.
• Ensure efficient inventory management, supply chain logistics, and stock control across all regional facilities.
• Monitor operational budgets, control expenses, and identify opportunities for cost reduction and efficiency gains.
• Drive initiatives to improve customer experience and satisfaction within the region.
• Ensure compliance with all health, safety, and regulatory standards.
• Collaborate with corporate departments to implement new policies, procedures, and technologies.
• Analyze operational data and performance metrics to identify trends, challenges, and areas for improvement.
• Lead and manage capital expenditure projects related to operational infrastructure and upgrades within the region.

Skills

Operations management

Team leadership

Budgeting

P&L oversight

Education

Bachelor's degree in Business Administration or related field

MBA preferred

Tools

ERP systems

Retail management software

Job description

About the Role

Our client, a leading national retail chain, is seeking a seasoned Operations Director to oversee and optimize operations within its North West Regional Hub, based in Klerksdorp, North West, ZA . This is a key leadership position responsible for ensuring the efficient and profitable functioning of all retail outlets and distribution centers within the region. The role demands a strategic approach to operational management, with a focus on driving efficiency, controlling costs, and enhancing customer satisfaction. This hybrid role requires regular on-site presence for team leadership and operational oversight, complemented by remote work capabilities for strategic planning and data analysis. We are looking for an individual with a strong track record in retail operations management, capable of leading large teams and implementing impactful operational improvements. This is a critical role for driving regional performance and contributing to the overall success of the organization.

Key Responsibilities

• Oversee all operational activities within the North West Regional Hub, including retail stores, warehouses, and logistics.
• Develop and implement operational strategies to achieve regional business objectives and performance targets.
• Manage and mentor a team of regional managers, store managers, and operational staff, fostering a high-performance culture.
• Ensure efficient inventory management, supply chain logistics, and stock control across all regional facilities.
• Monitor operational budgets, control expenses, and identify opportunities for cost reduction and efficiency gains.
• Drive initiatives to improve customer experience and satisfaction within the region.
• Ensure compliance with all health, safety, and regulatory standards.
• Collaborate with corporate departments to implement new policies, procedures, and technologies.
• Analyze operational data and performance metrics to identify trends, challenges, and areas for improvement.
• Lead and manage capital expenditure projects related to operational infrastructure and upgrades within the region.

Requirements

• A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, preferably within the retail sector.
• Proven experience managing multi-site operations and large operational teams.
• Strong understanding of retail operations, supply chain management, and logistics.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and execute strategic operational plans.
• Proficiency in financial management, budgeting, and P&L oversight.
• Experience with retail management software and ERP systems.
• Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is a plus.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
• Strong problem-solving skills and a proactive approach to operational challenges.

Benefits

• Highly competitive annual salary of R. Annual performance bonus and potential for profit-sharing.
• Comprehensive medical aid, provident fund, and life insurance.
• Generous leave entitlement and staff discounts.
• Opportunities for executive leadership training and development.
• A dynamic hybrid work environment based in Klerksdorp, North West, ZA .
• Company vehicle and fuel allowance.
• Relocation assistance may be considered.
• A challenging and rewarding role with significant regional oversight.
• Access to cutting-edge retail technology and operational tools.