Operations Controller M/F

Talent Soft; Johannesburg; On-site; ZAR 350,000 - 450,000; Full time

Job summary

Africa Global Logistics South Africa is seeking an Operations Controller M/F in Johannesburg to coordinate client shipments from start to end within freight forwarding. You will ensure deadlines, maintain service levels, and support revenue margins under contract rates, handling invoicing and communications with clients and partners.

The role requires Matric and 3–5 years of controller-level freight forwarding experience (import/export).

Qualifications

• Matric is a minimum education requirement.
• A Freight Forwarding or related course qualification is advantageous.
• 3–5 years of relevant controller-level experience in freight forwarding (import/export).

Responsibilities

• Coordinate all client shipments from start to end.
• Ensure client deadlines and procedures are followed.
• Maintain service levels and revenue margins per contract rates.
• Communicate progress to clients and liaise with suppliers and expeditors.
• Handle exports/import shipments in line with client requirements and SOPs.
• Ensure accurate invoicing and timely dispatch of invoices.
• Adhere to customs regulations and documentation turnaround.

Education

Matric

Freight Forwarding course

Job description

With the group's expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job Title

FREIGHT FORWARDING OPERATIONS
Operations Controller M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa,JOHANNESBURG

Working Hours

Full time

Mission Description

Job Purpose:
Successfully co-ordinate all client shipments from start to end.

Profile

Job Function:

• Successfully co-ordinate all shipments for the client from issue of Purchase Order as per INCO terms.
• Ensure client deadlines and procedures are adhered to.
• Assist to maintain good service levels and good revenue margins as per the contract rates and any write offs / errors are kept to a minimum.
• Provide a positive learning environment in order to strengthen the team you are working with.
• Ensure all work is carried out in accordance with the departmental and company procedure manual.
• Ensure all shipments are dispatched within the proposed time frame.
• Keep client fully informed of the progress of the shipment.
• Ensure all Customs regulations are met including the prompt return of documents.
• Ensure the respective AGL Office at destination is kept fully informed of the position of cargo received.
• Ensure that all transactions are carried out in accordance with the Standard Operating Procedure for the contract.
• Ensure all information entered into the system is correct.
• Liaise with suppliers and expeditors to ensure timeous uplift of orders.
• Ensure POD's are returned by both the haulier and / or AGL office of destination.
• Ensure clients are invoiced in line with what has been agreed and the costing is accurate.
• Ensure invoices are dispatched regularly and in line with a procedure.
• Ensure that clients are invoiced according to the credit terms set out for their respective Account
• Ensure that clients are serviced in such a manner that more business in other areas (modes of transport) and other routes are considered by clients.
• Ensure that AGL portrays a professional and friendly image to all clients.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager
• Handle exports/import shipments according to client requirements
• Ensure all destination county requirements are met

Minimum Education and Experience Requirements:

• Matric
• A Freight Forwarding or any such relevant course qualification is an advantage.
• Minimum of 3-5 years' relevant experience at a controller level in a freight forwarding environment with import and export experience.