Operations Assistant

Hire Resolve; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hire Resolve is seeking an Organised Operations Assistant to support the events team in delivering major exhibitions. You will handle admin, exhibitor communications, records, and on-site logistics.

The role focuses on excellent customer service, attention to detail, and collaboration with venues, suppliers and internal teams. International travel to Munich may be required.

Qualifications

• Experience in event operations, exhibitions or event support.
• Strong customer service and communication via email.
• Excellent written and spoken English.
• Detail-oriented with records and deadlines.
• Ability to collaborate with internal and external stakeholders.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Support Operations Manager and team in delivering exhibitions and events.
• Provide high standard customer service to exhibitors and stakeholders.
• Respond to exhibitor emails promptly and accurately.
• Maintain accurate operational records and contact information.
• Assist with exhibitor documentation including health and safety info.
• Coordinate with venues, contractors and suppliers for event information.
• Ensure deadlines are met and information is accurate.
• Provide on-site support during events and travel internationally when required.

Skills

Customer service

Organisational skills

Attention to detail

English fluency

Stakeholder collaboration

Education

Event management qualification

Tools

Microsoft Office

Salesforce CRM

AutoCAD LT

Job description

We are looking for an organised and customer-focused Operations Assistant to support the Operations team with the delivery of major exhibitions and events.

The successful candidate will provide administrative and operational support, manage exhibitor communications, maintain accurate records and assist with event logistics and administration. The role will have a strong customer service focus and may involve international travel, potentially to Munich.

Key Responsibilities

• Support the Operations Manager and wider Operations team with the delivery of exhibitions and events.
• Provide a high standard of customer service to exhibitors and other stakeholders.
• Monitor and respond to exhibitor emails promptly, clearly and accurately.
• Escalate more complex queries where required.
• Maintain accurate operational records, trackers, forms and contact information.
• Assist with exhibitor documentation, including health and safety information and special requirements.
• Liaise with colleagues, venues, contractors and suppliers to obtain and communicate event information.
• Ensure information is accurate and deadlines are met.
• Provide administrative and on-site support during events.
• Assist with operational projects and continuous improvement initiatives.
• Support sustainability-related activities.
• Travel internationally, potentially to Munich, when required.

Minimum Requirements

• Previous experience in event operations, exhibitions or event support.
• Customer service experience, including responding to customer or exhibitor enquiries via email.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Experience working with detailed information, records and deadlines.
• Strong organisational and administrative skills.
• Ability to collaborate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Ability to prioritise tasks and meet deadlines.
• Willingness and ability to travel internationally when required.

Advantageous Experience

• Experience within the trade show, exhibition or events industry.
• Experience working on international exhibitions or events.
• Exposure to sustainability within events or operations.
• International work experience.
• Experience using Salesforce CRM.
• Experience with AutoCAD LT or similar floor-plan software.
• German language skills.
• Event management qualification.
• Relevant health and safety training.

How to Apply:

Contact Hire Resolve today for your next career-changing move
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Mischa Bornman at [e-mail] or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise