Operations Administrator

Daisy Business Solutions; Randburg; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Career development

Team collaboration

Job summary

Daisy Business Solutions is seeking an Operations Administrator to streamline project execution for a technology-focused client base in telecommunications, security, and IT services.

You will develop standardized processes, coordinate scheduling, manage tickets and documentation, and support senior leaders with reporting and procurement, driving efficiency and client satisfaction. This role offers growth in a collaborative team within a dynamic tech environment.

Qualifications

• Matric qualification (essential).
• Diploma or Degree in Business Administration, Operations Management, IT, telecommunications, Office Management, or related field (advantageous).
• 3–7+ years of experience in operations administration, project coordination, or support roles in technical or service environments.
• Proven ability to manage multiple tasks in fast-paced, deadline-driven settings.
• Strong understanding of telecom and IT concepts such as CCTV, PABX, VoIP, and network connectivity.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with CRM or ticketing systems.
• Analytical mindset with attention to detail and problem-solving skills.
• Proactive, resilient, and adaptable to operational challenges.

Responsibilities

• Develop and maintain standardized operational processes, workflows, and templates to enhance efficiency and scalability across various technical services.
• Support strategic planning by preparing data-driven insights, performance reports, and resource forecasts.
• Coordinate end-to-end scheduling for installations, site surveys, maintenance, and upgrades, ensuring optimal resource utilization.
• Manage service tickets, work orders, and project documentation in CRM systems, ensuring timely updates and closures.
• Handle client communications, quotations, invoice tracking, and queries to support excellent customer service.
• Provide high-level administrative assistance to senior technical leaders, including calendar management, meeting preparation, and reporting.
• Maintain accurate databases for clients, projects, inventory, warranties, and regulatory compliance.
• Support procurement activities, stock management, and supplier coordination.
• Foster collaboration with sales, finance, technical teams, and management to ensure smooth project execution and client satisfaction.

Skills

Communication skills

Stakeholder management

Multi-tasking

Analytical thinking

Problem-solving

Proactive

Adaptability

Attention to detail

Education

Matric qualification

Diploma or Degree in Business Administration/Operations Management/IT/Telecommunications/Office Management

Tools

Microsoft Excel

CRM systems

Ticketing systems

Job description

Are you ready to play a vital role in boosting operational efficiency for a dynamic organization specializing in telecommunications, security systems, and IT services? Our client, an established company committed to delivering high-quality technical solutions, is seeking a dedicated Operations Administrator to ensure seamless project execution and support strategic growth within their expanding team.

Where You'll Make an Impact

• Develop and maintain standardized operational processes, workflows, and templates to enhance efficiency and scalability across various technical services.

• Support strategic planning by preparing data-driven insights, performance reports, and resource forecasts.

• Coordinate end-to-end scheduling for installations, site surveys, maintenance, and upgrades, ensuring optimal resource utilization.

• Manage service tickets, work orders, and project documentation in CRM systems, ensuring timely updates and closures.

• Handle client communications, quotations, invoice tracking, and queries to support excellent customer service.

• Provide high-level administrative assistance to senior technical leaders, including calendar management, meeting preparation, and reporting.

• Maintain accurate databases for clients, projects, inventory, warranties, and regulatory compliance.

• Support procurement activities, stock management, and supplier coordination.

• Foster collaboration with sales, finance, technical teams, and management to ensure smooth project execution and client satisfaction.

Requirements

• Matric qualification (essential)

• Diploma or Degree in Business Administration, Operations Management, IT, Telecommunications, Office Management, or related field (advantageous)

• 3–7+ years of experience in operations administration, project coordination, or support roles in technical or service environments

• Proven ability to manage multiple tasks in fast-paced, deadline-driven settings

• Strong understanding of telecom and IT concepts such as CCTV, PABX, VoIP, and network connectivity

• Excellent communication and stakeholder management skills

• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with CRM or ticketing systems

• Analytical mindset with attention to detail and problem-solving skills

• Proactive, resilient, and adaptable to operational challenges

What We’ll Give You

• A competitive salary of R25,000 - R35,000 per month (Cost to Company)

• Opportunities to contribute to innovative projects in a growing technology sector

• A collaborative team environment that encourages professional development

• The chance to make a meaningful impact in a technology-driven organization

Take the next step in your career by joining a forward-thinking company where your organizational skills will drive operational success and support technological excellence. Apply now to be part of a team dedicated to delivering top-tier technical solutions and expanding their operational capabilities.