Operations Administrator

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Performance incentives

Career development opportunities

Job summary

Placements24 in South Africa seeks an Operations Administrator to drive efficient daily operations and support customer satisfaction. This remote-first role allows work from anywhere in SA while staying connected to our Durban core operations.

You will coordinate across logistics, customer service and sales, monitor workflows, and implement process improvements. The ideal candidate has strong organizational skills, problem-solving ability, and proficiency with Excel and inventory systems.

Qualifications

• Proven experience in operations or administrative roles.
• Strong understanding of business operations and workflow management.
• Excellent problem-solving and analytical skills.
• Proficiency in MS Office, especially Excel.
• Experience with inventory management systems is a plus.
• Ability to work remotely and manage multiple tasks.

Responsibilities

• Monitor and manage daily operational activities, ensuring adherence to procedures.
• Coordinate with logistics, customer service, and sales to ensure smooth workflow.
• Identify and resolve operational issues and bottlenecks promptly.
• Maintain accurate operational records and generate performance reports.
• Assist in implementing new operational strategies and process improvements.
• Manage inventory levels and coordinate with suppliers and fulfillment centers.
• Handle customer inquiries and complaints related to operations.
• Ensure compliance with regulations and company policies.
• Optimize resource allocation to maximize efficiency and minimize costs.
• Contribute to continuous improvement of operational processes.

Skills

Workflow management

Problem solving

Communication

Time management

Independent work

Cross-department collaboration

Tools

Excel

Inventory management software

Job description

About the Role

Our client, a leading e-commerce platform headquartered in Durban, KwaZulu-Natal , is actively searching for an Operations Administrator to join their thriving team. This role is integral to managing the seamless execution of daily business operations, focusing on efficiency and customer satisfaction. The ideal candidate will be a proactive problem-solver with excellent organizational skills and a keen understanding of operational workflows. This is a remote-first position, offering flexibility and the opportunity to work with a dynamic and innovative company from anywhere in South Africa, while being connected to our core operations in Durban .

Key Responsibilities

• Monitor and manage daily operational activities, ensuring adherence to established procedures.
• Coordinate with various departments, including logistics, customer service, and sales, to ensure smooth workflow.
• Identify and resolve operational issues and bottlenecks in a timely manner.
• Maintain accurate operational records and generate regular performance reports.
• Assist in the implementation of new operational strategies and process improvements.
• Manage inventory levels and coordinate with suppliers and fulfillment centers.
• Handle customer inquiries and complaints related to operational matters.
• Ensure compliance with all relevant regulations and company policies.
• Optimize resource allocation to maximize efficiency and minimize costs.
• Contribute to the continuous improvement of operational processes.

Requirements

• Proven experience in an operations or administrative role, preferably within the e-commerce or logistics sector.
• Strong understanding of business operations and workflow management.
• Excellent problem-solving and analytical skills.
• Proficiency in MS Office Suite, particularly Excel for data analysis and reporting.
• Experience with inventory management systems is a plus.
• Exceptional organizational and time-management skills.
• Effective communication and interpersonal skills for cross-departmental collaboration.
• Ability to work independently in a remote setting and manage multiple tasks simultaneously.
• A proactive and results-oriented mindset.
• Experience or knowledge related to operations in Durban is an advantage.

Benefits

As a fully remote employee, you will enjoy unparalleled flexibility and work-life balance. Our client offers a competitive salary and a comprehensive benefits package, including medical aid and performance incentives. You will have access to continuous learning opportunities and career development programs. The company fosters a collaborative and innovative remote culture, ensuring you feel connected and supported. This role provides a unique chance to shape the operational success of a growing e-commerce business.