Onsite IT Support Engineer — Fast-Paced Help Desk

Numata; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading IT support company in Cape Town seeks a Level One Engineer to provide entry-level support. Responsibilities include assisting users via phone and email, logging issues, and resolving common technical problems. The ideal candidate should have a foundational understanding of IT systems, strong communication skills, and a desire to grow in IT support. This position is suitable for those with recent qualifications or relevant internships.

Qualifications

• 1-2 years of experience in IT support or a related field.
• Capability to troubleshoot common issues like password resets.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Providing first-level support to users via phone, email, or chat.
• Logging and categorizing support requests in a ticketing system.
• Resolving or escalating issues according to defined procedures.

Skills

Basic understanding of computer hardware

Familiarity with operating systems (Windows, macOS, Linux)

Knowledge of common software applications (Microsoft Office)

Strong communication skills

Problem-solving abilities

Education

CompTIA A+

ITIL Foundation

Microsoft Certified: Fundamentals

Job description

A leading IT support company in Cape Town seeks a Level One Engineer to provide entry-level support. Responsibilities include assisting users via phone and email, logging issues, and resolving common technical problems. The ideal candidate should have a foundational understanding of IT systems, strong communication skills, and a desire to grow in IT support. This position is suitable for those with recent qualifications or relevant internships.