Technical Help Desk Associate: Customer Support Pro

Global One; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading global technology firm in Cape Town is seeking a customer service oriented Help Desk Specialist. The role involves providing technical support and ensuring customer satisfaction. Candidates should have a BS degree in IT or Computer Science and strong troubleshooting skills. The position requires proficiency in English and effective communication with clients. Join a dynamic team where your skills will contribute to maintaining high customer service standards.

Qualifications

• Proficiency in English required.
• Experience with help desk software and databases preferred.
• Strong communication and troubleshooting skills are essential.

Responsibilities

• Provide first level contact and resolve customer issues.
• Escalate unresolved queries to the next support level.
• Track and route problems to the appropriate resources.
• Document customer interactions and follow up with them.

Skills

Proficiency in English

Strong client-facing and communication skills

Advanced troubleshooting skills

Multi-tasking skills

Education

BS degree in Information Technology, Computer Science or equivalent

Tools

Help desk software

Databases

Remote control

Job description

A leading global technology firm in Cape Town is seeking a customer service oriented Help Desk Specialist. The role involves providing technical support and ensuring customer satisfaction. Candidates should have a BS degree in IT or Computer Science and strong troubleshooting skills. The position requires proficiency in English and effective communication with clients. Join a dynamic team where your skills will contribute to maintaining high customer service standards.