Junior IT Support Engineer - Fast Learner, User-Focused

Numata; Johannesburg; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A technology services company is seeking a Level One Engineer in Johannesburg, South Africa for an entry-level IT support role. The position includes providing basic technical support to end-users, resolving common issues, and escalating more complex problems. The ideal candidate should have 1-2 years of experience in IT support, along with key technical skills such as a foundational understanding of computer hardware, basic troubleshooting, and strong communication. Certifications like CompTIA A+ and ITIL Foundation are preferred.

Qualifications

• 1-2 years of experience in IT support or a related field.
• Prior experience through internships or relevant coursework is preferred.
• Strong problem-solving abilities and customer-focused approach.

Responsibilities

• Providing first-level support to users via phone, email, or chat.
• Logging and categorizing support requests in a ticketing system.
• Assisting with user account management.

Skills

Basic understanding of computer hardware

Basic troubleshooting skills

Strong communication skills

Education

CompTIA A+

ITIL Foundation

Microsoft Certified: Fundamentals

Job description

A technology services company is seeking a Level One Engineer in Johannesburg, South Africa for an entry-level IT support role. The position includes providing basic technical support to end-users, resolving common issues, and escalating more complex problems. The ideal candidate should have 1-2 years of experience in IT support, along with key technical skills such as a foundational understanding of computer hardware, basic troubleshooting, and strong communication. Certifications like CompTIA A+ and ITIL Foundation are preferred.