24/7 IT Service Desk Engineer

Ultima; Wes-Kaap; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive financial benefits

Opportunities for training and development

Job summary

A leading IT services company is seeking a Technical Engineer for their 24x7 operations in South Africa, Wes-Kaap. The role involves providing Infrastructure Managed Services and End-User IT support, responding to IT issues via multiple channels, and ensuring adherence to ITIL best practices. Ideal candidates should have experience in IT support roles, familiarity with Microsoft technologies, and strong communication skills. This position offers a competitive benefits package and a commitment to employee growth.

Qualifications

• Knowledgeable in Microsoft Client/Server OS.
• Practical experience with Microsoft M365 Administration preferred.
• Capable of managing end points effectively.

Responsibilities

• Provide 24x7 Infrastructure Managed Services and IT support.
• Log, update, and manage tickets in the ITSM tool.
• Troubleshoot Infrastructure alerts and manage patches.

Skills

Microsoft Client/Server OS

Microsoft M365 Administration

End Point Device Management

Application delivery technologies (Citrix, RDS, AVD)

Previous experience in a Service Desk/Support role

Attention to detail

Ability to work under pressure

Tools

Ticket Management Software

HyperV

VMWare

Job description

A leading IT services company is seeking a Technical Engineer for their 24x7 operations in South Africa, Wes-Kaap. The role involves providing Infrastructure Managed Services and End-User IT support, responding to IT issues via multiple channels, and ensuring adherence to ITIL best practices. Ideal candidates should have experience in IT support roles, familiarity with Microsoft technologies, and strong communication skills. This position offers a competitive benefits package and a commitment to employee growth.