Online Administrator - Hemmingways

Dis-Chem Pharmacies; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Hemmingways is seeking an Online Administrator to support the in-store Click & Collect system. You will ensure orders are ready for collection and manage communications and records for all online purchases.

Requirements include Grade 12, proof of vaccination, at least 1 year in retail, and proficiency with MS Office and internet browsers. The role offers market-related pay, medical aid, provident fund and staff benefits.

Qualifications

• Grade 12 / Matric required.
• Proof of Vaccination Certificate required.
• Minimum 1 year experience in a relevant retail environment.
• Computer literate – MS Office and Internet browser administration.

Responsibilities

• Promote the ultimate superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure they are ready for collection before the customer visits the store.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Inform management of any unresolved customer matters.

Skills

Click & Collect

Customer service

Communication

Attention to detail

Time management

Problem solving

Integrity

Deadline driven

Teamwork

Education

Grade 12 / Matric

Tools

MS Office

Internet browser

Job description

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Hemmingways store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Minimum of 1 years’ experience in a relevant retail environment
• Computer literate – MS Office and Internet browser administration

Job Specification

• Promote the ultimate superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.

Competencies

Essential:

• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Customer service skills
• Attention to detail
• Deadline driven
• Problem solving skills
• Patient, honest and trustworthy
• Time management and accountability

Advantageous:

• Understand basic of Online shopping (e-Commerce) in South Africa
• Bilingual

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport
• Fully Vaccinated (proof of vaccination certificate)
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.