Online Administrator - Hemmingways

Dis-Chem Pharmacies Limited; East London; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking an Online Administrator for the Hemmingways store to support the Click & Collect operations. You will ensure orders are ready for collection and manage customer communications. Responsibilities include keeping records, reducing wait times, and reporting system issues to improve the online shopping experience.

A vaccine certificate and retail experience are required. The role requires strong communication, reliability, and time management within a retail

Qualifications

• Grade 12 / Matric and vaccination certificate required.
• At least 1 year of experience in a retail environment.
• Excellent customer service and communication skills.

Responsibilities

• Promote superior customer relations for all Click & Collect users.
• Manage customer orders and ensure readiness for collection before the customer visits.
• Stay up to date with email and system queries and act accordingly.
• Keep accurate records of Click and Collect orders (received, picked, packed, released).
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report system issues to enhance customer experiences.
• Correctly pick and pack parcels to avoid discrepancies.
• Resolve customer queries quickly and appropriately.
• Inform management of unresolved customer matters.
• Maintain regular communication with management and provide feedback on online operations.
• Implement new operations as required by management.
• Understand best practices related to Click and Collect in-store operations.
• Customer service driven with focus on quality.
• Exceptional communication and active listening skills.
• Patient, honest and trustworthy.
• Time management and accountability.

Skills

Customer service

Active listening

Communication

Time management

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Hemmingways store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Minimum of 1 years’ experience in a relevant retail environment

Job Specification

• Promote the ultimate superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.
• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Patient, honest and trustworthy
• Time management and accountability

Advantageous

• Understand basic of Online shopping (e-Commerce) in South Africa

Special conditions of employment

• Willing and able to work retail hours
• Reliable transport
• Fully Vaccinated (proof of vaccination certificate)
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.