E-commerce Customer Service Representative

Placements24; Centurion; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental, vision coverage

Paid training and development

Employee discount

Flexible remote work schedule

Job summary

Placements24 seeks an E-commerce Customer Service Representative to join its fully remote support team. You will handle inquiries via email, chat, and phone to ensure prompt resolutions and a positive shopping experience.

The role requires strong English communication, basic computer skills, and a reliable home office setup for a remote environment. Training and development are provided, with opportunities for bonuses based on performance.

Qualifications

• High school diploma or equivalent, some college coursework preferred.
• Previous customer service experience, preferably in ecommerce or retail.
• Excellent written and verbal English communication.
• Proficiency with computers and CRM/e-commerce tools.
• Strong problem-solving skills and calm under pressure.
• Ability to set up a dedicated home office for remote work.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Troubleshoot issues and aim for first-contact resolution.
• Process orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Document interactions in the CRM and escalate when needed.

Skills

Customer service

Written English

Verbal English

Problem solving

Education

High school diploma

Some college coursework

Tools

CRM systems

E-commerce platforms

Job description

About the Role

Our client is seeking a dedicated and customer-focused E-commerce Customer Service Representative to join their fully remote support team. In this role, you will be the primary point of contact for customers, resolving inquiries and issues related to their online shopping experience. You will handle a variety of customer interactions via email, chat, and phone, ensuring prompt and satisfactory resolutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to providing outstanding service in a virtual environment. This is an excellent opportunity for individuals passionate about customer satisfaction to contribute to a growing online retail business.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, live chat, and phone regarding orders, products, shipping, and returns.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution and customer satisfaction.
• Process orders, returns, and exchanges accurately in the e-commerce platform.
• Provide product information and recommendations to assist customers in their purchasing decisions.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments while maintaining ownership of customer satisfaction.

Requirements

• High school diploma or equivalent; some college coursework is a plus.
• Previous experience in customer service , preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills in English.
• Proficiency with computers and common software applications, including CRM systems and e-commerce platforms.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.
• A dedicated home office setup with reliable high-speed internet access for remote work .

Benefits

• Competitive hourly wage with potential for performance bonuses.
• Comprehensive health, dental, and vision coverage.
• Paid training and ongoing professional development.
• Generous employee discount on products.
• Flexible remote work schedule.