Online Orders & Customer Experience Specialist

Talented Recruitment; Durban; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Talented Recruitment in Durban is seeking a proactive Online Customer Support Associate to join our growing team. You will process daily online orders, respond to customer enquiries, and assist with product recommendations, quotations, and walk-in sales.

You will liaise with internal departments, maintain accurate records, and identify opportunities to improve the online customer experience. The ideal candidate is service-focused, organised, and able to work independently.

Qualifications

• Strongly customer-service orientated.
• Excellent phone and email communication skills.
• Organised, proactive and able to work independently.

Responsibilities

• Process and manage daily online orders from placement to delivery.
• Respond to customer enquiries via email, telephone and other channels.
• Assist customers with product enquiries and recommendations.
• Prepare and send customer quotations and follow up on outstanding orders.
• Maintain accurate customer and order information.
• Liaise with internal departments to ensure orders are processed efficiently.
• Identify customer needs and opportunities to improve the online experience.
• Learn and maintain knowledge of the products offered.

Skills

Customer service

Communication

Multitasking

Problem solving

Independence

Job description

Talented Recruitment in Durban is seeking a proactive Online Customer Support Associate to join our growing team. You will process daily online orders, respond to customer enquiries, and assist with product recommendations, quotations, and walk-in sales.

You will liaise with internal departments, maintain accurate records, and identify opportunities to improve the online customer experience. The ideal candidate is service-focused, organised, and able to work independently.