Durban Customer Support Specialist: Growth & Training

Placements24

Durban

On-site

ZAR 120,000 - 180,000

Full time

7 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical aid

Provident fund

Training and development

Job summary

Placements24 in Durban is seeking a Customer Support Representative to deliver outstanding service to a diverse client base. You will handle inquiries, troubleshoot issues, and log interactions in our support system, collaborating with colleagues to resolve problems.

Ideal candidates have customer service experience, excellent communication, and a proactive, team-oriented attitude. This on-site role offers training and career progression in a central Durban location.

Qualifications

Experience in customer service or call center environment.
Proficiency with MS Office and CRM systems.
Strong verbal and written communication skills.

Responsibilities

Handle inbound customer calls and emails, providing information and resolving queries efficiently.
Troubleshoot customer issues related to products and services, offering clear solutions.
Accurately log all customer interactions and resolutions in the company's support system.
Collaborate with team members and other departments to ensure customer satisfaction.
Educate customers on product features and benefits to enhance their experience.
Adhere to service level agreements and company policies in all interactions.