Online Community Support Lead

Placements24; Pretoria; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive leadership bonuses

Fully remote work flexibility

Online training & certifications

Social impact culture

Career progression opportunities

Job summary

Placements24 is seeking an experienced Online Community Support Lead to spearhead remote operations serving Pretoria and beyond. You will lead a team of remote support staff, oversee service delivery, and contribute to online support strategy with a strong emphasis on digital tools.

Requirements include a Bachelor's degree in Social Work or Public Administration, 5+ years in social care, and at least 2 years in leadership.

Qualifications

• Bachelor's degree in Social Work or Public Administration or equivalent.
• Minimum 5 years in social care or community management with 2+ in leadership.
• Experience leading remote teams and digital service delivery.

Responsibilities

• Lead and manage a team of remote community support professionals.
• Develop strategies for remote client engagement and service delivery.
• Ensure quality and efficiency of online support channels (chat, email, video).
• Monitor KPIs and report on impact and client satisfaction.
• Collaborate with stakeholders to identify community needs and adapt offerings.
• Maintain knowledge of digital tools and best practices in remote social care.

Skills

Remote leadership

Team management

Client engagement

Strategic development

Education

Bachelor's degree in Social Work

Bachelor's degree in Public Administration

Tools

CRM software

Project management tools

Job description

About the Role

Our client is looking for an experienced and proactive Online Community Support Lead to spearhead their remote operations, serving the Pretoria community and beyond. This role is central to ensuring that individuals and families have access to crucial social care services through digital channels. You will lead a team of remote support staff, oversee service delivery, and contribute to the strategic development of online support initiatives. This position requires strong leadership skills and a passion for leveraging technology to enhance community well-being.

Key Responsibilities

• Lead and manage a team of remote community support professionals, providing guidance and performance oversight.
• Develop and implement strategies for effective remote client engagement and service delivery.
• Ensure the quality and efficiency of online support channels, including chat, email, and video calls.
• Monitor key performance indicators and generate reports on service impact and client satisfaction.
• Collaborate with stakeholders to identify emerging community needs and adapt service offerings.
• Maintain up-to-date knowledge of digital tools and best practices in remote social care.

Requirements

• Bachelor's degree in Social Work, Public Administration, or a relevant field.
• Minimum of 5 years of experience in social care or community management, with at least 2 years in a leadership capacity.
• Proven experience in managing remote teams and implementing digital service delivery models.
• Strong understanding of social support systems and resources relevant to the Pretoria region.
• Excellent leadership, organizational, and problem-solving abilities.
• Proficiency in project management tools and CRM software .

Benefits

• Highly competitive salary with potential for leadership bonuses.
• Full remote work flexibility, allowing work from anywhere in South Africa.
• Access to advanced online training and certification programs.
• Opportunity to shape the future of remote social care delivery.
• A dynamic and innovative work culture focused on social impact.