Onboarding & Implementation Specialist - Cybersecurity SaaS

Knowbe4; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Company-wide bonuses based on monthly

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 seeks an Onboarding Consultant in South Africa to lead customer onboarding and implementation across Security Awareness, Cloud Email Security, and Risk Management. You’ll work with Sales, CSMs, Support, Product and Engineering to guide configuration, activation, and initial high-value use cases into production.

The role requires hands-on setup, best-practice advice, and a strong focus on delivering a seamless customer onboarding experience while coordinating across teams.

Qualifications

• Bachelor’s degree or equivalent education preferred.
• Familiarity with IT security concepts and IT/SaaS space.
• About 2 years in Customer Implementation or Onboarding.
• Experience with Salesforce or other CRM is expected.
• Experience with PSA solutions and/or time tracking is a plus.
• Proficiency with Excel and Word, plus Gmail/Google Docs.

Responsibilities

• Lead onboarding and implementation for new customers, ensuring timely deployment.
• Collaborate with Sales and CSMs to tailor onboarding plans.
• Provide hands-on platform setup, configuration and training.
• Serve as primary customer contact during onboarding and resolve issues.
• Recommend integration approaches with customer security protocols.
• Share best practices to advance customers into adoption.
• Ensure smooth handoff between Sales and Customer Success.
• Coordinate with Product, Engineering and Support for onboarding questions.
• Document all steps, config updates and final production solution.

Skills

Customer onboarding

Customer implementation

IT security familiarity

AI/SAAS knowledge

Salesforce experience

Time tracking experience

Microsoft Excel

Microsoft Word

Gmail & Google Docs

Education

Bachelor’s degree

Tools

Salesforce

PSA solution

Time tracking

Microsoft Excel

Microsoft Word

Gmail

Google Docs

Job description

KnowBe4 seeks an Onboarding Consultant in South Africa to lead customer onboarding and implementation across Security Awareness, Cloud Email Security, and Risk Management. You’ll work with Sales, CSMs, Support, Product and Engineering to guide configuration, activation, and initial high-value use cases into production.

The role requires hands-on setup, best-practice advice, and a strong focus on delivering a seamless customer onboarding experience while coordinating across teams.