Onboarding Consultant (Located In South Africa)

Knowbe4; Cape Town; Vor Ort; ZAR 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Company-wide bonuses based on monthly

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Zusammenfassung

KnowBe4 seeks an Onboarding Consultant in South Africa to lead customer onboarding and implementation across Security Awareness, Cloud Email Security, and Risk Management. You’ll work with Sales, CSMs, Support, Product and Engineering to guide configuration, activation, and initial high-value use cases into production.

The role requires hands-on setup, best-practice advice, and a strong focus on delivering a seamless customer onboarding experience while coordinating across teams.

Qualifikationen

• Bachelor’s degree or equivalent education preferred.
• Familiarity with IT security concepts and IT/SaaS space.
• About 2 years in Customer Implementation or Onboarding.
• Experience with Salesforce or other CRM is expected.
• Experience with PSA solutions and/or time tracking is a plus.
• Proficiency with Excel and Word, plus Gmail/Google Docs.

Aufgaben

• Lead onboarding and implementation for new customers, ensuring timely deployment.
• Collaborate with Sales and CSMs to tailor onboarding plans.
• Provide hands-on platform setup, configuration and training.
• Serve as primary customer contact during onboarding and resolve issues.
• Recommend integration approaches with customer security protocols.
• Share best practices to advance customers into adoption.
• Ensure smooth handoff between Sales and Customer Success.
• Coordinate with Product, Engineering and Support for onboarding questions.
• Document all steps, config updates and final production solution.

Kenntnisse

Customer onboarding

Customer implementation

IT security familiarity

AI/SAAS knowledge

Salesforce experience

Time tracking experience

Microsoft Excel

Microsoft Word

Gmail & Google Docs

Ausbildung

Bachelor’s degree

Tools

Salesforce

PSA solution

Time tracking

Microsoft Excel

Microsoft Word

Gmail

Google Docs

Jobbeschreibung

Onboarding Consultant (Located in South Africa)

Cape Town, Western Cape, South Africa

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management). The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.

Responsibilities:

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands‑on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols.
• Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase.
• Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers.
• Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process.
• Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production.

Minimum Qualifications:

• Bachelor’s degree or equivalent education preferred.
• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space, 2 years experience in Customer Implementation, Customer Onboarding.
• Support, Technical Consulting, Business Analyst or related roles and experience.
• Experience with Salesforce or other CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word.
• Experience with Gmail and Google Docs.
• AI/Saas application, Cybersecurity and IT experience is plus.

• company‑wide bonuses based on monthly sales targets
• employee referral bonuses
• adoption assistance
• tuition reimbursement
• certification reimbursement
• certification completion bonuses – all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request‑accommodation.