On-Site POS & IT Support Technician (Field Service)

Kelly; Bloemfontein; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This field-based role requires travel and a strong focus on troubleshooting, independence, and delivering excellent customer service within strict SLAs.

Responsibilities include on-site installations, diagnosing faults, driving first-time fixes, and maintaining service calls with detailed notes.

Qualifications

• Matric (Grade 12) is required as a baseline.
• IT hardware knowledge and practical electronic skills are essential.
• CompTIA A+ and N+ are required credentials.

Responsibilities

• Resolve customer queries and technical issues within SLA timelines.
• Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
• Diagnose faults, troubleshoot problems, and implement best-fit solutions.
• Drive first-time-fix outcomes and reduce repeat callouts.
• Maintain strong customer relationships with professional service.
• Update and manage service calls with clear notes on site.
• Follow QMS processes from the Field Service Manager.
• Maintain boot stock and complete required administration on time.

Skills

Troubleshooting

Customer service

Communication

Time management

Attention to detail

Self-motivation

Flexibility

Education

Matric (Grade 12)

Tools

POS devices

Job description

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This field-based role requires travel and a strong focus on troubleshooting, independence, and delivering excellent customer service within strict SLAs.

Responsibilities include on-site installations, diagnosing faults, driving first-time fixes, and maintaining service calls with detailed notes.