On-Site IT Engineer: End-User Support & Projects

Sabenza IT & Recruitment; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

KeepTechnology Moving. Keep People Productive. is seeking an On-Site Engineer to join a client and provide hands-on IT support in a fast-paced environment. You will own tickets from start to finish, configure devices, manage user accounts and contribute to IT project work.

The role requires 2–3 years in IT support, basic certifications, and a proactive, customer-focused mindset. On-site work during standard hours with potential for growth within a dynamic team.

Qualifications

• 2–3 years’ experience in IT support / desktop support / on-site engineering.
• Matric / Grade 12.
• A+ and/or N+ certification.
• Microsoft certification is advantageous.
• Strong troubleshooting and problem-solving abilities.
• Hands-on experience with end-user support, Microsoft Office, Intune and laptop imaging.
• Exposure to network and server troubleshooting.
• Good communication and customer-service skills.
• Strong ticket management, documentation and follow-through.
• Own reliable transport.
• Ability to work on-site during standard hours.

Responsibilities

• Provide daily end-user IT support, including printers, Microsoft Office, Intune and laptop imaging.
• Troubleshoot network and server-related issues and resolve technical problems efficiently.
• Manage tickets from updates and follow-ups through to closure.
• Take ownership of assigned IT projects with progress updates.
• Provision and configure mobile phones and devices.
• Set up and create user accounts with appropriate access.
• Maintain accurate technical documentation and help improve IT procedures.
• Collaborate with users and technical teams to deliver a professional IT support experience.

Skills

IT support

Desktop support

On-site engineering

Strong troubleshooting

End-user support

Customer service

Ticket management

Communication

Time management

Own transport

Education

Matric / Grade 12

A+ and/or N+

Microsoft certification (advantage)

Tools

Intune

Microsoft Office

Laptop imaging

Job description

KeepTechnology Moving. Keep People Productive. is seeking an On-Site Engineer to join a client and provide hands-on IT support in a fast-paced environment. You will own tickets from start to finish, configure devices, manage user accounts and contribute to IT project work.

The role requires 2–3 years in IT support, basic certifications, and a proactive, customer-focused mindset. On-site work during standard hours with potential for growth within a dynamic team.