On-Site POS & IT Support Technician

Kelly

Noord-Kaap

On-site

ZAR 180,000 - 240,000

Full time

5 days ago

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Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This field-based role requires daily travel and residence in the specified area.

You will troubleshoot on-site, work independently and deliver excellent customer service within strict SLAs. Responsibilities include on-site installations, repairs, maintenance and testing, diagnosing faults, driving first-time fixes, and maintaining documentation.

Qualifications

Matric (Grade 12) is required.
CompTIA A+ and N+ certifications are required.
ITIL Foundation is advantageous but not required.

Responsibilities

Resolve customer queries and technical issues within agreed SLA timelines.
Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
Diagnose faults, troubleshoot problems, and implement the best-fit solution.
Drive first time-fix outcomes and reduce repeat callouts.
Maintain strong customer relationships through professional, customer-centric service.
Update and manage service calls with clear notes and work details completed on site.
Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
Maintain sufficient boot stock and complete required administration on time.