On-Site IT Technician for Facilities & Catering

HotelJobs; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs is seeking an experienced IT Technician to provide dedicated on-site support at a prominent client’s site in Kempton Park. The role covers user support, incident management, and systems administration across Windows, 365, CCTV, and network infrastructure.

The candidate will troubleshoot hardware/software issues, support business applications, and liaise with vendors. A National Diploma in IT and relevant certifications are preferred; a valid driver’s license is required.

Qualifications

• 5+ years of IT support/desktop support/service desk experience.
• Grade 12 / Matric as a baseline qualification.
• National Diploma or equivalent in Information Technology or related field.
• Relevant Microsoft, CompTIA, networking, desktop support or Microsoft 365 certification.
• CCTV; networking, cybersecurity or project management certification advantageous.
• Valid driver’s license.

Responsibilities

• Log; prioritise, track and resolve incidents and service requests.
• Respond to incidents within agreed service levels/operational time frames.
• Provide remote and onsite support; troubleshoot hardware/software/network/printer/mobile/peripheral issues.
• Escalate appropriately while maintaining ownership of communication and follow-up until resolution.
• Provide incident summaries, root cause analysis and recommendations for critical/recurring/material incidents.
• Provide basic user training and guidance where required.
• Provide first- and second-line support for approved business applications and software platforms.
• Administer Windows desktop/laptop environments and manage Active Directory accounts (as instructed).
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) where authorised.
• Configure; maintain and troubleshoot workstation environments and backups where applicable.
• Ensure endpoints have antivirus and security configurations; escalate security concerns.

Skills

Troubleshooting

On-site support

Incident management

Communication

Education

National Diploma or equivalent in IT/related

Grade 12 / Matric

Microsoft, CompTIA, networking, or Microsoft 365 certification

CCTV; cybersecurity or project management certification

Tools

Microsoft 365

CCTV systems

Networking hardware

VPN setup & troubleshooting

Job description

HotelJobs is seeking an experienced IT Technician to provide dedicated on-site support at a prominent client’s site in Kempton Park. The role covers user support, incident management, and systems administration across Windows, 365, CCTV, and network infrastructure.

The candidate will troubleshoot hardware/software issues, support business applications, and liaise with vendors. A National Diploma in IT and relevant certifications are preferred; a valid driver’s license is required.