It Technician - Kempton Park

HotelJobs; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Job summary

HotelJobs requires an experienced IT Technician to provide dedicated on-site support at a prominent client’s site in Kempton Park. You will handle incident management, user support, and administration across Windows environments and Microsoft 365.

You will install, configure and maintain business applications, manage Active Directory, vault backups, and ensure secure endpoints while liaising with vendors for escalations. A valid driver’s license is required.

Qualifications

• Minimum 5 years in IT support/desktop support/service desk roles.
• Grade 12 / Matric.
• National Diploma or equivalent in IT field (advantageous).
• Relevant Microsoft, CompTIA, networking, or Microsoft 365 certifications (advantageous).
• Experience with CCTV, networking, cybersecurity or project management (advantageous).
• Valid driver’s license.

Responsibilities

• Log, prioritise, track and resolve incidents and service requests.
• Respond to incidents within agreed service levels/operational time frames.
• Provide remote and onsite support; troubleshoot hardware/software/network/printer/mobile/peripheral issues.
• Escalate appropriately while maintaining ownership of communication until resolution.
• Provide incident summaries, root cause analysis and recommendations for critical incidents.
• Provide basic user training and guidance where required.

Skills

Windows Desktop Support

Active Directory

Microsoft 365

Networking

Printer & Peripheral Support

Cybersecurity Awareness

Customer Service

Education

National Diploma in IT or equivalent

Tools

Sage

POS Systems

OneDrive

SharePoint

Outlook/Teams

Job description

A Large Facilities and Catering management firm is requiring an experienced IT Technician to provide dedicated on-site support at a prominent client’s site in Kempton Park.

User Support, Helpdesk & Incident Management

• Log; prioritise, track and resolve incidents and service requests.
• Respond to incidents within agreed service levels/operational time frames.
• Provide remote and onsite support; troubleshoot hardware/software/network/printer/mobile/peripheral issues.
• Escalate appropriately while maintaining ownership of communication and follow-up until resolution.
• Provide incident summaries, root cause analysis and recommendations for critical/recurring/material incidents.
• Provide basic user training and guidance where required.

Software; Business Applications & Systems Support

• Provide first- and second-line support for approved business applications and software platforms.
• Install; configure, test and maintain approved applications.
• Diagnose; troubleshoot and resolve software incidents within scope and authority.
• Support systems such as Sage, POS systems, payroll systems and other operational applications.
• Liaise with third-party vendors and elevate specialist/unresolved issues.
• Provide clear feedback to users on software incidents and escalations.

System Administration, Microsoft 365 & Endpoint Support

• Administer Windows desktop/laptop environments to company standards.
• Create/update/disable Active Directory accounts, groups and permissions (Instructed/approved).
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) where authorised.
• Configure; maintain and troubleshoot workstation/laptop/mobile environments.
• Perform routine maintenance, updates and upgrades within approved parameters.
• Assist with backups, OneDrive sync and recovery processes where applicable.
• Ensure endpoints have approved antivirus, security updates and required configurations.
• Escalate complex system admin matters.

Network; Connectivity & Infrastructure Support

• Provide basic support for LAN/WAN/wireless/internet connectivity.
• Troubleshoot connectivity (TCP/IP, DNS, DHCP, VPN where relevant).
• Assist with firewall/router/switch/wireless administration under guidance.
• Support users with network access and remote access issues.
• Identify; document and report connectivity risks and recurring failures.

Cybersecurity; Access Control & Confidentiality

• Assist with user access administration, password resets and permission changes per approved procedures.
• Ensure endpoints meet security configuration requirements.
• Report suspected cybersecurity incidents immediately to the IT Manager.
• Support users to comply with IT policies and information security procedures.
• Maintain strict confidentiality of company information and user/system access details.
• Escalate access/security/confidentiality concerns without delay.

CCTV & Electronic Security Systems Support

• Support CCTV systems (NVRs, DVRs, IP camera infrastructure).
• Troubleshoot camera/recording/connectivity issues.
• Assist with approved CCTV installations, upgrades, replacements and configuration changes.
• Monitor and report CCTV system faults, downtime and recording failures.
• Liaise with approved service providers for specialist repair/install/escalations.

Hardware; Mobile Device & Peripheral Support

• Configure; maintain and troubleshoot desktops, laptops, tablets, mobile devices and IT peripherals.

Minimum Requirements

• Grade 12 / Matric.
• National Diploma or equivalent in Information Technology, Computer Science, IT Technical Support or related field (advantageous).
• Relevant Microsoft, CompTIA, networking, desktop support or Microsoft 365 certification (advantageous).
• CCTV; networking, cybersecurity or project management certification (advantageous).
• Minimum of 5 years’ experience in an IT support/desktop support/service desk/IT technician role.
• Valid driver’s license.