Junior IT Technician

Orion Real Estate Ltd; South Africa; On-site; ZAR 120,000 - 210,000; Full time

Benefits offered by this job

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Job summary

Orion Real Estate Ltd is seeking a Junior IT Technician to provide desktop and networking support and help maintain our IT infrastructure. You will handle end-user requests, assist with hardware and software, and contribute to system backups and security.

You will work with the IT team to implement improvements, monitor connectivity, and educate users on best practices. Training and occasional site travel may be required.

Qualifications

• 2+ years of desktop and networking support experience.
• Experience with Windows and Mac operating systems.
• Basic network configuration and troubleshooting knowledge.
• Familiarity with help desk software and ticketing systems.
• Willingness to learn and adapt to new technologies.
• Ability to work effectively in a team.

Responsibilities

• Respond to and resolve end-user support requests via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Perform regular system audits, backups, and upgrades.
• Monitor and troubleshoot network connectivity issues.
• Document support requests and resolutions for future reference.
• Collaborate with a senior IT Technician on projects.
• Educate users and provide training on new technologies.
• Maintain IT inventory including tracking equipment and licenses.

Skills

Windows OS

Mac OS

Networking basics

Troubleshooting

Customer service

Ticketing systems

Teamwork

Continuous learning

Education

IT-related qualification

Tools

Ticketing software

Job description

About the Role:

We are looking for a Junior IT Technician with 2+ years of experience in Desktop and Networking support to join our team, focusing on providing technical support and troubleshooting assistance for various IT systems and networks. In this role, the successful candidate will be instrumental in maintaining our IT infrastructure and ensuring seamless operation of technology resources across the organization.

Key Responsibilities

• Respond to and resolve technical support requests from end-users, providing timely assistance via phone, email, or in-person.
• Assist in the installation, configuration, and maintenance of hardware, software, and network systems.
• Perform regular system audits, backups, and upgrades to ensure optimal performance and security.
• Monitor and troubleshoot network connectivity issues to maintain consistent and reliable access to resources.
• Document support requests and resolutions, maintaining an accurate record for future reference and training purposes.
• Collaborate with senior IT Technician on projects, including hardware rollouts and system enhancements.
• Educate users on best practices for technology use and provide training on new technologies as needed.
• Assist in maintaining IT inventory, including tracking equipment and software licenses.

Requirements

• A foundational understanding of computer systems, networks, and troubleshooting techniques.
• Proven track record of customer service excellence and effective communication skills.
• Demonstrable experience with Windows and Mac operating systems as well as common software applications.
• Basic knowledge of network configurations and troubleshooting, including experience with routers and switches.
• Familiarity with help desk software and ticketing systems is an advantage.
• Strong problem-solving skills and the ability to work effectively in a team environment.
• Willingness to learn and adapt to new technologies and procedures.

Preferred Qualifications

• Relevant certification such as CompTIA A+, N+ or similar certification essential.
• IT Related qualification
• Experience with mobile device management and support.
• Knowledge of cybersecurity principles and best practices.

Successful candidate must live in a 25km radius of Parktown, Johannesburg

This position involves occasional travel to our various sites where you would need to stay over for a night or two.