On-Site Technical Specialist

Placements24; Bloemfontein; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Per diem

Travel expense reimbursement

Technical training

Career growth

Job summary

Placements24 is seeking an On-Site Technical Specialist to deliver hands-on support at client locations in Bloemfontein. You will install, configure, test, and train end users on our products and systems to ensure smooth operation.

The role requires strong diagnostic skills, excellent communication, and the ability to travel regularly, manage multiple priorities, and work independently in dynamic environments.

Qualifications

• Experience in technical support or field service.
• Strong diagnostic skills and problem-solving methods.
• Ability to travel regularly to client sites.
• Valid driver's license.
• Excellent communication and interpersonal skills.

Responsibilities

• Install, configure, and set up on-site equipment and software.
• Perform diagnostic testing to identify and resolve issues.
• Conduct preventive maintenance to reduce downtime.
• Provide on-site user training and support.
• Document service calls and resolutions in CRM.
• Coordinate with internal teams for complex issues.

Skills

Technical troubleshooting

Customer-facing communication

Time management

Driver's license

Field service experience

Tools

CRM software

Networking hardware

Job description

About the Role

Our client is looking for a proactive and technically adept On-Site Technical Specialist to provide expert support directly at client locations. This role is essential for ensuring the smooth operation and effective utilization of our client's products and systems. You will be responsible for a range of activities, including installation, troubleshooting, maintenance, and user training, all performed on-site. The successful candidate will possess strong diagnostic skills, a customer-centric attitude, and the ability to work independently while managing multiple priorities. This position offers a dynamic career path for individuals who enjoy direct client interaction and hands‑on problem‑solving in various environments.

Key Responsibilities

• Perform on-site installation, setup, and configuration of technical equipment and software solutions.
• Conduct thorough diagnostic testing to identify and resolve hardware and software issues.
• Execute preventive maintenance tasks to ensure system reliability and minimize downtime.
• Provide on-the-spot technical assistance and end-user training to clients.
• Document all service calls, actions taken, and resolutions accurately in the company's CRM system.
• Liaise with internal support teams to elevate complex issues and provide feedback from the field.

Requirements

• Demonstrated experience in a technical support or field service role.
• Strong understanding of various hardware, software, and networking technologies.
• Excellent troubleshooting and problem-solving methodologies.
• Ability to manage time effectively and prioritize tasks during on-site visits.
• Exceptional communication and interpersonal skills for client-facing interactions.
• Must possess a valid driver's license and be willing to travel regularly to client sites.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Per diem and travel expense reimbursement.
• Opportunities for specialized technical training and career growth.
• A challenging yet rewarding role with significant client impact.