On-Site Customer Support Specialist – Upington

Placements24; Upington; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Full-time employment

On-the-job training

Resumo da oferta

Placements24 in Upington, Northern Cape, is seeking a Customer Support Specialist dedicated to delivering prompt, accurate assistance to clients. You will be the first point of contact, handle inquiries by phone and email, and guide customers through our offerings with professionalism.

The role requires clear communication, strong problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualificações

• Experience in customer service or a related field is required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving capabilities.
• Proficiency in using computers and standard office software.

Responsabilidades

• Respond to customer inquiries via phone, email, and potential in-person visits.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate unresolved issues to the appropriate departments for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Process customer requests, orders, or applications as needed.
• Gather customer feedback and identify areas for service improvement.
• Ensure a high level of customer satisfaction and retention.
• Adhere to all company standards and operational procedures.
• Collaborate with team members to achieve departmental goals.

Conhecimentos

Customer service

Excellent communication

Problem solving

CRM proficiency

Multi-tasking

Team player

Formação académica

High school diploma or equivalent

Ferramentas

CRM system

MS Office

Descrição da oferta de emprego

Placements24 in Upington, Northern Cape, is seeking a Customer Support Specialist dedicated to delivering prompt, accurate assistance to clients. You will be the first point of contact, handle inquiries by phone and email, and guide customers through our offerings with professionalism.

The role requires clear communication, strong problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.