Onsite Tech Support Agent – Upington (Career Growth)

Placements24; Upington; On-site; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Onsite work environment

Professional development

Medical aid

Pension fund

Performance bonuses

Stable work environment

Job summary

Placements24, a growing telecommunications company in Upington, is seeking a technically proficient Customer Support Agent to assist customers with connectivity, device setup, and troubleshooting. This onsite role requires strong problem-solving, patience, and a passion for technology.

You will be the first point of contact, handling calls, emails, and in-person support, documenting interactions, guiding customers through solutions, and escalating complex issues to senior teams.

Qualifications

• Experience in technical support or IT helpdesk.
• Strong knowledge of networking and internet protocols.
• Good communication and ability to explain technical concepts.
• Must be able to work full-time onsite in Upington.

Responsibilities

• Provide technical support to customers via phone, email, and in-person interactions.
• Diagnose and troubleshoot issues related to internet, mobile, and landline services.
• Guide customers through step-by-step solutions for technical problems.
• Escalate unresolved technical issues to senior support teams or field technicians.
• Install, configure, and test customer equipment as needed.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
• Educate customers on product features and best practices for service utilization.
• Stay updated on new technologies, products, and troubleshooting techniques.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to a positive team environment and share knowledge with colleagues.

Skills

Technical support

Networking fundamentals

Troubleshooting

Communication

Ticketing systems

Education

High school diploma

Technical certifications (CompTIA A+, Network+)

Tools

Ticketing systems

Diagnostic tools

Job description

Placements24, a growing telecommunications company in Upington, is seeking a technically proficient Customer Support Agent to assist customers with connectivity, device setup, and troubleshooting. This onsite role requires strong problem-solving, patience, and a passion for technology.

You will be the first point of contact, handling calls, emails, and in-person support, documenting interactions, guiding customers through solutions, and escalating complex issues to senior teams.