On-Site Customer Support Specialist - Tembisa

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Customer Support Specialist to join our established team in Tembisa, Gauteng. You will handle inquiries, resolve issues, and guide customers through our offerings, emphasizing proactive service and efficient resolution.

The role requires strong communication, the ability to manage multiple tasks, and experience with CRM tools. On-site work in Tembisa during core hours is essential for success and community engagement.

Qualifications

• Minimum of a National Certificate or Diploma in a relevant field.
• Experience in a dedicated customer support role.
• Excellent written and verbal communication skills.
• Familiarity with CRM tools.
• Strong organization and multitasking abilities.
• Must be able to work on-site in Tembisa during core business hours.

Responsibilities

• Handle inbound customer service requests, ensuring prompt and effective resolution.
• Educate customers on product features, benefits, and troubleshooting steps.
• Investigate and resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions and transactions in the support system.
• Collaborate with internal departments to resolve customer issues promptly.
• Proactively identify customer needs and suggest appropriate solutions or services.

Skills

Customer support

CRM tools

Communication

Multitasking

Education

National Certificate or Diploma

Tools

CRM software

Job description

Placements24 is seeking a Customer Support Specialist to join our established team in Tembisa, Gauteng. You will handle inquiries, resolve issues, and guide customers through our offerings, emphasizing proactive service and efficient resolution.

The role requires strong communication, the ability to manage multiple tasks, and experience with CRM tools. On-site work in Tembisa during core hours is essential for success and community engagement.