On-Site Customer Experience Pro | Tembisa

Placements24; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site at Tembisa

Training programs

Career progression

Employee well-being

Job summary

Placements24 is seeking a dedicated Customer Experience Agent to join our client’s team in Tembisa, Gauteng. You’ll be the first point of contact for clients, delivering friendly, efficient support and accurate information to resolve inquiries on-site.

A passion for problem-solving and a commitment to service excellence are essential. You’ll work with a collaborative team, utilize CRM tools to track interactions, and continuously look for ways to improve the customer journey.

Qualifications

• Previous experience in a customer-facing role.
• Excellent verbal and written communication skills.
• A patient and understanding approach to handling customer concerns.
• Basic computer proficiency and the ability to learn new software quickly.
• Strong organizational skills and the ability to multitask effectively.
• A commitment to providing outstanding customer service.
• Ability to work collaboratively within a team environment.

Responsibilities

• Respond to customer inquiries and resolve issues via multiple channels, including phone, email, and walk-ins.
• Guide customers through product features, service offerings, and troubleshooting steps.
• Process customer requests, orders, and feedback accurately and efficiently.
• Document all customer interactions and transactions in the CRM system.
• Identify and elevate priority issues to the appropriate departments for resolution.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to improve the customer experience and suggest process enhancements.
• Maintain a positive and professional demeanor when representing the company.

Skills

Customer service

Communication

Multitasking

Teamwork

CRM systems

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Experience Agent to join our client’s team in Tembisa, Gauteng. You’ll be the first point of contact for clients, delivering friendly, efficient support and accurate information to resolve inquiries on-site.

A passion for problem-solving and a commitment to service excellence are essential. You’ll work with a collaborative team, utilize CRM tools to track interactions, and continuously look for ways to improve the customer journey.